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It Service Desk Jobs

It Service Desk Supporter
By ISS A/S At Jakarta Raya, Indonesia
Remote meeting room support and assistance
You should as a minimum have completed a relevant IT education
Preferably, a minimum of 1-2 years of experience within IT support function from a Worldwide enterprise, but not a must
Broad knowledge of Microsoft Office & M365 products
Exceptional communications and customer service skills
Your key responsibilities will be:
It Service Desk & Endpoint Management Specialist
By PT Bank Jago Tbk At Area DKI Jakarta, Indonesia
Certificate or participation in training: ITIL, service management, incident management, disaster recovery, network, system, database, Solarwind, Dynatrace, etc.
Provide solution assistance to users/staff for computer problems used.
Carry out risk control in the infrastructure & services area, including managing risk records (RCSA, risk registers, etc.).
S1 in Informatics Engineering/Computer/Information System
What You Need to Have:
Manager It Service Management
By HSBC At Area DKI Jakarta, Indonesia
Proven track record with at least 2 years of experience in service management function role
Lead the service recovery process by implementing the principles and processes of proper Incident Management.
Implement rigorous incident and problem management processes and reporting across all IT service providers.
Take a risk-based approach in applying the Change Management systems in IT to maximize value add.
Other aspects of responsibility including the Problem Management, Change Management and Service Management.
Strong Leadership, Negotiations, Inter-personal and People Management.
It Service Jobs
By PT Korea Tomorrow & Global TSPM At Jakarta Raya, Indonesia
Required Skill(s): Hardware Knowledge, software, maintenance IT.
Preferably Staff (non-management & non-supervisor) specialized in IT/Computer - Hardware or equivalent.
At least 1 Year(s) of working experience in the related field is required for this position.
Candidate must possess at least Bachelor's Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
Required language(s): English, Bahasa Indonesia.
It Service Desk (010908) Jobs
By PT Amber Solusi Internasional At Jakarta Raya, Indonesia
Min. 2 years experience as IT Helpdesk/ IT Support
Adhering to all processes and documenting procedures accordingly
MS Office 365 – Outlook, Excel, Word, PowerPoint, One Note, One Drive, SharePoint
Bachelor degree in Computer Science, Information Technology, or related field
It Service Desk Manager
By KSPS At Jakarta Raya, Indonesia
Ensure the delivered service is according to the Information Technology Service Management (ITSM) standard.
Minimum 6 years working experience as Service Desk Manager or related roles
Strong understanding of complex IT infrastructure and IT service management best practices (ITIL framework).
Manage and responsible in delivering services as per the expected by customer.
Experience of managing/leading an IT service team at least 6 years
Acting as a Point of Contact (POC) for project related.
Service Desk Technician Jobs
By SAIC At Tennessee, United States
Jr Level Roles: High School and three (3) years of related experience with relevant certification; or Bachelor's Degree in related discipline.
Mid Level Roles: Bachelor's degree in related discipline and five (5) years of related experience.
Senior Level Roles: Bachelor's degree in related discipline and ten (10) years of related experience.
Effectively communicates with end-users via telephone, email and chat to ensure excellent service is provided.
Uses ITSM and ServiceNow ticket processes to document actions taken.
Technical proficiency in supporting MS Office 2016+, Windows 7-10, Active Directory, Networks and other COTS products.
Service Coordinator - It Service Management
By Kyndryl At Area DKI Jakarta, Indonesia

Who We Are Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. ...

Service Coordinator - It Service Management
By Kyndryl At Jakarta, Indonesia

Who We Are Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So ...

It Service Desk Analyst
By SLB At Area DKI Jakarta, Indonesia
Maintain Global Asset Management database with updates related to the assigned hardware.
Professional management of employee relationships at all levels.
0-3 years of experience in the same field.
Excellent verbal and written communication skills.
Ability to manage several projects simultaneously while working under pressure to meet deadlines.
Provide second-line investigation and diagnosis.
It Service Desk Jobs
By Square Gate One At Kota Tangerang, Indonesia
Substantial experience in IT support to customers.
Deep knowledge of network concepts and IT based knowledge
Have good communication skill in Bahasa Indonesia and English
Answering incoming calls in a timely manner
Being 1st level support for resolving problems reported by users
Ensurring support activities are monitored / logged, tracked and resolved appropriately and in a timely manner
It Service Management Consultant
By Glints At Batam, Indonesia
A minimum of 3 to 5 years working experience in ITSM (IT Service Management) and/or IT Service Delivery and Change Management
Delivery/Change Management concepts and processes to stakeholders
Management tool JIRA will be preferred
• Management of strict deadlines for Change Policy
• Conduct routine catchup on the change management process with Change Coordinator and Change managers
• Review and update the change management processes periodically to align with organizations IT security standards
It Service Desk & Monitoring Specialist
By PT Bank Jago Tbk At Jakarta, Indonesia
Have experience and knowledge of endpoint management software, for example ManagedEngine, Kaseya, Ivanti, or others, and Trendmicro or Symantec antivirus software.
Certifications or participation in training: ITIL, service management, incident management, network, system, database, SolarWinds, Dynatrace, etc.
Having knowledge of service management, incident and problem management, monitoring, system availability and utilization, capacity planning.
Have experience working in a bank and understand the process of change management in a bank.
Have experience in managing Windows Operating System (O/S), Active Directory, and endpoint security hardening for at least 5 years.
Providing assistance and solutions to users/staff regarding any service requests or complaints related to the work devices/computers being used.
It Services Desk Jobs
By Kobus Smart Service At Jakarta Raya, Indonesia
Min. 6 months experience is a plus (fresh graduates are welcome to apply)
Have good knowledge using Microsoft Excel
Providing good communication services for complaints customers in the event of an IT incident
Make ticketing of problems reported by the head office and network offices
Doing ticket distribution to departments related to ticket types incidents & requests
Bachelor's Degree from Information Technology or related field
Service Desk Jobs
By PT Nusantara Compnet Integrator (Compnet) At Jakarta Timur, Indonesia
Mengelola permintaan dan insiden tiket
Sebagai 1st level untuk menyelesaikan masalah yang dilaporkan
Melakukan analisa terhadap insiden dan permintaan user
Minimal lulusan D3 jurusan IT/Teknik Komputer/Teknik Elektro
Memiliki pengalaman sebagai Service Desk minimal 1 tahun
Memiliki analisa yang kuat dalam troubleshooting
Service Desk Agent Jobs
By Intrias Mandiri Sejati At Bogor, Indonesia

Role SERVICE DESK for Banking Company in Sentul, Bogor

handle email, calls, messages etc

Information Technology Service Desk
By Accord Innovations At Area DKI Jakarta, Indonesia
Utilize remote control tools to manage and implement compliance with configuration management standards
Assist enable enforcement of compliance with configuration management standards and appropriate optimizations on desktop
Provide SAP Authorization to SAP users that exists according to the appropriate role validated by the business Authorization Manager/SAP.
Manage end user accounts ((Windows, Email, SAP), i.e. reinitialize/modify passwords and unlock accounts.
Respond to user requests for information and assist in problem solving.
Maintain contact with users on operational and production issues.
It Service Desk Jobs
By Busana Apparel Group At Area DKI Jakarta, Indonesia
Good time management and able to work in a team
Have 2-3 years experience in IT Service Desk or minimum 3 years as IT Support handling ticketing system
Have knowledge in the Basic Technical Support (PC components, Windows, Mail, etc).
Provide the first level support of user complaints and record into Support Ticket System
Coordinate with IT Technical Support for Support Ticket assignment until resolved
Write and send report on the end-users problems and requests
Information Technology Service Desk
By PT. Inovasi Mitra Sejati At Kota Tangerang, Indonesia
Opportunity to learn Multi-Finance Business Process
Associate's degree or 1 years of helpdesk work experience, required.
Excellent written and verbal communication skills
Incentive two ( 2) times in a year
Company Overseas Trip (Based on Performance)
Yearly Incentive Bonus (Based on Performance)
Ms Client Service Desk Agent
By NTT Ltd. At Area DKI Jakarta, Indonesia
Uses MS product and process knowledge along with discretion to respond to tickets
Strong and effective verbal and written communication skills
General Qualification in Technology (Technical Diploma) or equivalent
India specific – A minimum of 13 years of education with a diploma in IT or a graduate degree or equivalent
A moderate number of years work experience
Demonstrable related work experience in the Technology Industry and Call Centre environment is preferred

Are you looking for an exciting opportunity to be the face of a company's customer service? We are looking for a Service Desk I to join our team and provide top-notch customer service to our clients. You will be the first point of contact for our customers, and you will be responsible for resolving their inquiries and providing them with the best possible solutions. If you have excellent communication and problem-solving skills, then this is the perfect job for you!

Service Desk I job is a customer service role that provides technical support to customers. The job requires strong customer service skills, excellent communication skills, and the ability to troubleshoot technical issues.

What is It Service Desk Skill Requirements?

• Excellent customer service skills
• Strong communication skills
• Ability to troubleshoot technical issues
• Knowledge of computer hardware and software
• Knowledge of network systems
• Knowledge of operating systems
• Knowledge of customer service principles

What is It Service Desk Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Technical certifications or training

What is It Service Desk Knowledge?

• Knowledge of computer hardware and software
• Knowledge of network systems
• Knowledge of operating systems
• Knowledge of customer service principles

What is It Service Desk Experience?

• Previous customer service experience
• Technical certifications or training

What is It Service Desk Responsibilities?

• Respond to customer inquiries and requests
• Troubleshoot technical issues
• Provide technical support and advice
• Follow up with customers to ensure satisfaction
• Document customer interactions and inquiries
• Monitor customer service metrics and performance