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It Service Management Consultant

Company

Glints
Address Batam, Indonesia
Employment type CONTRACTOR
Salary
Expires 2023-07-21
Posted at 10 months ago
Job Description

Responsibilities:

• Manage and follow up on scorecards, surveys, methods and tools to monitor KPI, OLA and SLA compliance

• Ensure service levels are defined and met around Availability, Performance and Resiliency

• Follow up on long term resolution of Sev 1 and3 incidents, recurring incidents/problems or major events

• Help identify and define opportunities for process improvement and adhere to the principals of Continual Service Improvement

• Pre and Post deployment reviews of technical changes

• Communicate with application owners, change manager and change coordinators and update them of the latest process

• Ensure the overall quality of change documents for all changes

• Management of strict deadlines for Change Policy

• Conduct routine catchup on the change management process with Change Coordinator and Change managers

• Review and update the change management processes periodically to align with organizations IT security standards


Qualifications:

  • A minimum of 3 to 5 years working experience in ITSM (IT Service Management) and/or IT Service Delivery and Change Management
  • Ability to communicate clearly on ITSM/Service
  • Delivery/Change Management concepts and processes to stakeholders
  • Experience in ITSM tool SNOW and Agile project
  • Have an understanding of IT service portfolio
  • Management tool JIRA will be preferred


How to Apply:

Interested applicants may apply directly from this job posting or forward latest resume, and any relevant portfolio or code samples tojunice@glints.com with email subject; [IT Service Management Consultant - Your name]


Note:Only shortlisted candidates will be contacted for further steps.

looking forward to reviewing your application!