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L2 Support Jobs

Company

PT. Sigma Cipta Caraka (Telkomsigma)
Address Jakarta, Indonesia
Employment type FULL_TIME
Salary
Expires 2023-07-13
Posted at 11 months ago
Job Description

Skill :

- Analytic Thinking - medium

- SQL Query knowledge - medium

- Linux knowledge - medium

- able to read a log from the server or Splunk is better

- familiar with regex

- familiar with rest API

- able to operate ms office( excel, PowerPoint)

- Familiar with flow process IT & Complain handling is better


Jobdesc :

- day-to-day Support forcomplaint handling as layer 2

- meeting coordination with tower, Business User & IT team

- Monitoring Activity and Success rate

- solved issue using remedy ticket or email

- issue response from any channel social media including telegram and WhatsApp

- execute ad-hoc requests from BU or tower

- keep SLA tickets above 99%