Technical Service Engineer Jobs

Job summary:

Act as company’s ambassador on customer side to provide all services and as key person for problem solving regarding to the equipment that salesman sold.

Responsibilities:

• Ensure to fulfill the SMT (service management tools) application regarding Engineer’s activities.
• Ensure the Customer Engineer competency needs and tools to fulfill the business’ requirements.
• Build good relationship (teamwork) with engineers from Vertiv Regional in problem solutions.
• Provide correct information related to current / existing problems and provide suggestions for solution
• Ensure to fulfill customer’s requirements, project request, and site activities based on customer regulation.
• Preparing report : Site Report, Time Sheet.
• Provide Technical Training Service On Class/On the Job Site every time Customer buy the new product.
• Responsible for implementation of DKSH value and CoC related to his/her daily activities.
• Ensure the EHS KPIs are respected and implemented duirng site activities.
• Handle complaints and request from customer 24 hours on Call anytime regarding to the equipment problem.
• Ensure LoA and DoA within Service Department related to CE activities are in place.
• Ensure all the required documents (forms, time sheet,..) are properly filled in and signed by customer.
• Build customer loyalty and rapport.
• Responsible for customer Testing & Commissioning, Maintenance, Troubleshooting/Repair activities

Requirements:

• Electrical basic knowledge
• Product/solution knowledge
• Microsoft Office
• Communication and negotiation skill
• Minimum D3 on Electrical/Electro/Industrial Engineering Field with up to two years'experience in a similar role
• UPS Knowledge
• Minimum 2 years in similar business with site/project exposure