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Technical Service Engineer, Cement
Company | GCP |
Address | Cikarang Kota, Indonesia |
Employment type | FULL_TIME |
Salary | |
Category | Grosir Material Bangunan |
Expires | 2023-07-13 |
Posted at | 11 months ago |
Description
- Support country’s sales on technical proposal whenever needed.
- Serves to collect market intelligence and feedback to Sales/Marketing wherever possible. Assist Product / Marketing Manager on technical aspect of work and key marketing programs.
- Working closely with the Regional Technical Service Manager, ASEAN and takes ownership of technical support for assigned territory and product lines.
- Provide customer training and coordinate with Regional Technical/Product Manager where help is need.
- Support external customers on technical proposal, field technical training, lab/field trial, and trouble-shooting in accordance to GCP’s recommendations
- Develop, implement, and manage customer complaint process to make sure all complaints are well taken care, timely response to customers, and high degree of customer satisfaction is achieved.
- Promote safety working environment and commit to achieve zero accident target.
- Provide value added service to customer – seminar, technical presentation, on site troubleshooting
- Dispenser support and management
- Jointly work with commercial team to understand the customer requirement, and making adjustment of products to support existing business and capture new market opportunities to grow the business.
- Jointly work with commercial team to gather market intelligence to better understand industry trend and competitors. Working with Regional Technical/ Product Management to develop new product to grow and improve profitability of the business.
- Develop and regularly update competitors’ product database vs Grace to support commercial team
- Serve as the technical expert to GCP’s customers by troubleshooting technical issues at the customer site, demonstrating Grace product capabilities, recommending solutions and serving as the Grace representative in technical proposals to the customers. Provide first level of field troubleshooting to customers.
- Achieve a zero near miss and loss time safety record
- Ability to work independently and willing to travel on a frequent basis
- Strong technical aptitude and willingness to learn and apply knowledge
- Good communication and team player
- Excellent customer relationship management skill
- Diploma / University degree in Civil engineering
- A self-starter, excellent time and self-management, require minimum supervision
- Strong relevant industry and segment knowledge & network
- Ability to influence and lead multi function to achieve goals
- Preferably 3-5 years hands-on field experience in Cement Industry
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