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Senior Customer Service Officer Jobs

Customer Service Officer Jobs
By KitaLulus At Yogyakarta dan Sekitarnya, Indonesia
Strong interpersonal and communication skills.
Prior experience in customer service or a related role is highly desirable.
Strong interpersonal skills to build rapport with customers.
Disciplined individual with strong communication and interpersonal skills.
Bachelor's degree from a reputable university.
Proficient in responding to WhatsApp chats and following up.
Customer Service Officer (Cso)
By PT Alpha Utama Mandiri At Kota Tangerang, Indonesia
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Customer Service Officer Jobs
By Seriously Addictive Maths - Indonesia At Banten, Indonesia
Preferable experience includes but is not limited to Education Centres, Sales, Customer Service, Retail; Food and Beverage.
Assist the Centre Manager in managing the daily operations of the Learning Centre.
Attend, respond and manage customer inquiries and requests.
Candidate should have a minimum of 1 year relevant work (full-time or part-time) experience.
Candidate should possess a cheerful disposition and excellent communication skills at all levels.
Willing to learn and develop new skills to grow professionally.
Customer Service Officer (Logistics)
By PT. Forecastle Indonesia At Jakarta Raya, Indonesia
Having experience and knowledge on Import-Export, Port Agency business and Logistics process (is a must)
To deliver a great experience.
Experience in Export-Import document, Customer Service Logistic
Good analytical thinking, good priority setting and communication skills.
Manage Customer service and document process are complied with the SOP set.
Coordinate with Finance team for any Advance Payment be process as soon as possible hence no delay or penalty from vendor.
Customer Service Officer Jobs
By PT. Bank MNC Internasional, Tbk. At Denpasar, Indonesia
Having experience as Customer Service in Banking industry is advantage.
Have good communication and interpersonal skills.
Oriented towards service and target achievement.
Have high motivation, enthusiasm, agile and persistence.
Have high integrity and initiative.
Able to speak English both in oral and written.
Customer Service Officer Jobs
By PT Solusi Digital Transportasi (ID F Maxim Cilacap) At Cilacap Selatan, Indonesia
Merespons dengan cepat dan penuh empati terhadap pertanyaan, masalah, dan umpan balik pelanggan melalui berbagai kanal komunikasi.
Memberikan solusi yang efektif dan membangun hubungan positif dengan pelanggan untuk memastikan kepuasan mereka.
Mempertahankan catatan terperinci tentang interaksi pelanggan dan melakukan tindak lanjut yang diperlukan.
Berkolaborasi erat dengan tim internal untuk menyelesaikan masalah yang kompleks dan meningkatkan kualitas layanan kami.
Mengikuti tren dan perkembangan industri untuk memberikan informasi akurat kepada pelanggan.
Pendidikan yang relevan dalam pemasaran, komunikasi, atau bidang terkait.
Customer Service Representative, Senior
By Air Liquide At Area DKI Jakarta, Indonesia
Generate regular sales reports, analyze sales data, and provide insights to the sales team and management for decision-making purposes.
Coordinate with internal stakeholders, including production, logistics, and finance teams, to ensure timely delivery and resolution of any order-related issues.
Manage and compile customer feedback to identify areas for improvements in services and sales processes.
Bachelor’s degree or equivalent experience required.
Preferably minimum 5-7 years of experience.
Good in Correspondence, Communication, Negotiation & Computer skills.
Customer Service Officer Jobs
By PT Pioner Fibi Media At Yogyakarta, Indonesia
Membantu pelanggan melalui telepon, dan chat dengan baik dan ramah.
Menjawab pertanyaan pelanggan dan menyelesaikan masalah dengan cepat dan efisien.
Membangun hubungan baik dengan pelanggan, mengerti apa yang mereka butuhkan, dan memberikan solusi yang tepat.
Cari cara untuk membuat pengalaman pelanggan lebih baik dan beri kami masukan yang berarti.
Pastikan pesanan pelanggan diproses dengan cepat agar mereka senang.
Bantu menangani keluhan dengan sabar dan cari solusi terbaik untuk setiap masalah.
Customer Relation Officer/Service
By PT Astrido Jaya Mobilindo At Bogor, Indonesia

Company Description: PT Astrido Jaya Mobilindo is a Authorized Dealer for Toyota, Daihatsu & Isuzu in Indonesia. Job Description: Customer Relation Officer/Service

Customer Service Officer -Mutual Fund
By OneAset At Jakarta Raya, Indonesia
Acknowledge and resolve customer complaints.
Experience in working at a Financial Industry, dealing with Mutual Fund as a customer support.
Strong phone contact handling skills and active listening.
Excellent communication and presentation skills.
Ability to multi-task, prioritize and manage time effectively.
Assess our customers by providing relevant consultations.
Customer Service Officer Jobs
By Agung Sedayu Group At Jakarta Raya, Indonesia
Menginput data member serta membuat laporan harian
Menerapkan 3s dalam pekerjaan yaitu sapa senyum salam
Memastikan peralatan olahraga bersih rapi dan nyaman digunakan
Membuat laporan mingguan dan bulanan terkait penggunaan fasilitas olahraga
Menerima masukan atau complain dari tenant untuk dapat diteruskan kepihak terkait
Mampu menggunakan bahasa inggris pasif
Senior Customer Service Associate
By KAF Sekuritas Indonesia At Jakarta Raya, Indonesia
• Maintain daily, weekly, monthly sales report to management
• Minimum 3-years experiences in the same position, especially in capital market industry.
• Having good knowledge and understanding of capital market products and services.
• Managing customers’ securities accounts.
• Handling opening of securities accounts.
• Building good relationship with the customers.
Customer Service Officer Jobs
By PT. Dago Wisata Internasional At Bandung, Indonesia
Minimum 1 year experience in the sales and marketing field
Strong communication, negotiation & presentation skills
Promote products through online and offline media
Respond to customer inquiries with accurate information
Provide travel consultation to customers
Maintain a good relationship with clients
Customer Service Officer Jobs
By AIMSIS At Jakarta Barat, Indonesia
Experiences in Customer Service of B2B for at least 2 years.
Strong communication, intrapersonal, negotiation and persuasion skills.
Experiences on working with Teachers.
Having fast and accurate typing skills
Knowledge about Indonesian EdTech sector.
Going to Schools for training the teacher
Customer Service Officer Jobs
By English SpeakUp Center At Jawa Barat, Indonesia
·Good communication and analytical skills
KINDERGROW PRE SCHOOL AND KINDERGARTEN
·Managing incoming calls and customer service inquiries
·Develop leads into new customers
·Identify and assess customers’ needs to achieve satisfaction, handle customer complaints and provide appropriate solutions
·Complete monthly student administration report
Customer Service Officer Jobs
By Kanggo At Kota Tangerang, Indonesia
- Menjawab panggilan telepon masuk, WhatsApp chat dan email pelanggan dengan baik
- Membangun hubungan yang baik dengan pelanggan
- Mampu melakukan penanganan terhadap keluhan-keluhan pelanggan dan mencari / memberikan solusi terbaik
- Mampu membangun hubungan yang baik dengan internal departemen dan bagian eksternal di perusahaan
- Memahami produk / jasa perusahaan
- Memiliki kemampuan penanganan administrasi yang baik
Customer Service Officer (Tarakan)
By PT. ALTRAK 1978 At Tarakan Utara, Indonesia

Company Description: ALTRAK 1978 is one of the well established companies operating as a Sole Agent and Distributor of Heavy Equipment in Indonesia. This company has been stretching its wings under ...

Customer Service Officer (Sampit)
By PT. ALTRAK 1978 At Kotawaringin Timur, Indonesia

Company Description: ALTRAK 1978 is one of the well established companies operating as a Sole Agent and Distributor of Heavy Equipment in Indonesia. This company has been stretching its wings under ...

Customer Service Officer (Medan)
By PT. ALTRAK 1978 At Medan, Indonesia

Company Description: ALTRAK 1978 is one of the well established companies operating as a Sole Agent and Distributor of Heavy Equipment in Indonesia. This company has been stretching its wings under ...

Customer Service Officer (Batam)
By PT. ALTRAK 1978 At Batam, Indonesia

Company Description: ALTRAK 1978 is one of the well established companies operating as a Sole Agent and Distributor of Heavy Equipment in Indonesia. This company has been stretching its wings under ...

Are you looking for an exciting opportunity to use your customer service skills in a senior role? We are looking for an experienced Senior Customer Service Officer to join our team and provide exceptional service to our customers. You will be the face of our company, ensuring that our customers receive the highest level of service. If you are passionate about customer service and have a desire to make a difference, this is the job for you!

Overview:

A Senior Customer Service Officer is responsible for providing excellent customer service to customers. They are responsible for responding to customer inquiries, resolving customer complaints, and providing assistance to customers. They must be able to communicate effectively with customers, understand customer needs, and provide solutions to customer problems.

How To Become an Senior Customer Service Officer:

To become a Senior Customer Service Officer, you must have a high school diploma or equivalent. You must also have experience in customer service, preferably in a call center or customer service role. You should also have excellent communication and problem-solving skills.

Senior Customer Service Officer Skills:

• Excellent customer service skills
• Excellent communication skills
• Ability to handle customer complaints
• Ability to multitask
• Ability to work in a fast-paced environment
• Knowledge of customer service software
• Knowledge of customer service policies and procedures
• Knowledge of customer service best practices

What is Senior Customer Service Officer Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software
• Knowledge of customer service policies and procedures
• Knowledge of customer service best practices
• Knowledge of customer service trends
• Knowledge of customer service regulations

What is Senior Customer Service Officer Responsibilities?

• Respond to customer inquiries in a timely and professional manner
• Resolve customer complaints in a timely and professional manner
• Provide assistance to customers with product and service inquiries
• Follow up with customers to ensure satisfaction
• Maintain customer records
• Monitor customer service trends
• Ensure customer service policies and procedures are followed

What is Senior Customer Service Officer Experience?

• Previous experience in customer service
• Previous experience in a call center or customer service role
• Previous experience in a customer service role
• Previous experience in a customer service software

What is Senior Customer Service Officer Qualifications?

• High school diploma or equivalent
• Excellent communication and problem-solving skills
• Ability to multitask
• Ability to work in a fast-paced environment
• Knowledge of customer service software
• Knowledge of customer service policies and procedures
• Knowledge of customer service best practices

Senior Customer Service Officer Education:

• Bachelor’s degree in customer service, business, or related field
• Certificate in customer service
• Professional customer service training

Tools to Help Senior Customer Service Officer Work Better:

• Customer service software
• Live chat software
• Automated customer service systems
• Knowledge management systems
• Customer relationship management (CRM) software
• Automated call distribution (ACD) systems

Good Tips to Help Senior Customer Service Officer Do More Effectively:

• Listen to customers and ask questions to understand their needs
• Provide accurate and timely responses to customer inquiries
• Follow up with customers to ensure satisfaction
• Stay up-to-date on customer service trends and best practices
• Utilize customer service software to streamline processes
• Maintain customer records for future reference

Common Senior Customer Service Officer Interview Questions:

• What experience do you have in customer service?
• How do you handle customer complaints?
• What customer service software are you familiar with?
• How do you stay up-to-date on customer service trends?
• What strategies do you use to ensure customer satisfaction?
• How do you handle difficult customers?