Customer Service Officer (Cso)

Company Description: PT Alpha Utama Mandiri is a company who specialized in the wood working field. We have been established since 1986. Our range division are wood working machinery, plywood machinery, laser cutting machinery and general technic supplier. our priority is give the best support to our customer thas why we are really consider about our product quality and also our after sales :

• Communicating and coordinating with colleagues as necessary.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Responding promptly to customer inquiries.
• Managing a team of junior customer service representatives.
• Acknowledging and resolving customer complaints.
• Processing orders, forms, applications, and requests.
• Ensure customer satisfaction and provide professional customer support.
• Communicating with customers through various channels.
• Providing feedback on the efficiency of the customer service process.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Knowing our products inside and out so that you can answer questions.