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Senior Customer Service Associate Jobs

Customer Service Associate Jobs
By Talent Insider At Jakarta, Indonesia
Experience in using bespoke MRP, ERP, SAP, SCALA or other Order / Quotation Processing and Stock Management systems
Problem solving and conflict management abilities
Time management skills prioritization and ability to work under pressure
Provides Support To Other Team Members And Assists In Ad-hoc / Special Tasks As Assigned By Supervisor / Manager.
Min. 1 year experience in Customer Services in a multinational trading / distribution company or similar
Good communication skills in English – both verbal and written
Senior Associate, Business Advisory Service
By Dezan Shira & Associates At Jakarta Raya, Indonesia
1. Education and Skill Requirement(s)
Consistently upgrading knowledge with regards to regulatory updates in Indonesia that could potentially affect DSA service to the clients.
Have at least 3 years’ full-time experience as a corporate lawyer.
Strong organizational, analytical thinking, communication, and multi-tasking capabilities.
Strong verbal and written English skills.
Review drafts of deeds of establishment/amendment in accordance with the purpose and objective conveyed by clients
Senior Customer Service Associate
By KAF Sekuritas Indonesia At Jakarta Raya, Indonesia
• Maintain daily, weekly, monthly sales report to management
• Minimum 3-years experiences in the same position, especially in capital market industry.
• Having good knowledge and understanding of capital market products and services.
• Managing customers’ securities accounts.
• Handling opening of securities accounts.
• Building good relationship with the customers.
Customer Success Service Academy - Business Transformation Services Associate
By SAP At Area DKI Jakarta, Indonesia
Demonstrate problem solving, time management, and communication skills through a range of activities done during training and on the job rotations
Education And Qualifications/Skills And Competencies
Preferred Enterprise Architecture or Analytics experience for recent customer digital transformation and data-driven decision making journey
0-3 years' work experience with customer facing roles
Good listener with excellent communication skills, empathetic, collaborative
Resourceful self-starters with strong interpersonal skills who are eager learners
Customer Service Associate Volunteer (Open For Students)
By SkilledUp Life At Indonesia
How do you get a j0b if you don’t have Experience?
How do you get Experience if you don’t have a Job?
AtSkilledUp Life, we are passionate about:
Experience in Customer Service and Sales (preferred)
Knowledge in consumer electronics and the retail environment (preferred)
Undergraduate degree or similar education in Sales, Administration or Customer Support.
Customer Service Associate – Tech – Virtual Reality & 3D Printing - Volunteer
By SkilledUp Life At Indonesia
Undergraduate degree or similar education in Sales, Administration or Customer Support.
Professional demeanor, excellent verbal, and written communication skills
Verbal and written communication skills
Ability to plan and manage resources
Provide a testimonial against your profile on SkilledUp Life.
Experience in Customer Service and Sales (preferred)
Senior Customer Service Manager
By Ringkas At Jakarta, Indonesia

Customer Experience Manager What we're looking for Operations Enablement Team, as Customer Service managing Ringkas Care hotline (Call & Messages) and supporting customers on site with partners. ...

Customer Service Associate - Fashion Retail
By PT Pvra Moda Kreasi At Jakarta Raya, Indonesia
Maintain an updated knowledge of the company's products, services, and customer service policies.
Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits.
2+ years of previous customer service experience is a plus.
Excellent organizational and multitasking skills.
Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email
Document customer interactions when necessary, compiling documents and forwarding information to interested parties.
Avp - Customer Service Senior Analyst
By Citi At Jakarta, Indonesia
5-8 years of previous experience in call center management preferred
Ensure team task/service quality by applying in-depth disciplinary knowledge of policies, concepts and procedures within own area
Deliver a high-quality service experience across the client base and inform clients of ongoing market initiatives
Previous experience in financial services preferred
Demonstrated organizational and problem-solving skills
Bachelor's degree/University degree or equivalent experience
Senior Associate Specialist: Service Delivery Management
By NTT Ltd. At Area DKI Jakarta, Indonesia
Change Management – Manage and own all RoE Changes.
Provide assurance regarding the compliance of, and lifecycle management for, all contracted Services
Interface with NTT Ltd internal contract management teams to normalize and execute change orders
Review new offers and service capabilities with the appropriate members of the team
Vendor Backout - Manage backout issues with Vendor.
Excellent written and verbal communication skills
Customer Affairs Associate Jobs
By Singapore Airlines At Singapore, Singapore
Logging and creating both complaint and compliment cases in case management system.
Support Customer Affairs Managers (CAMs) and Customer Affairs Supervisors (CASs) in retrieving accurate travel records and customer information for investigations.
Experience in customer servicing preferred.
Working knowledge of Reservations / Ticketing functions preferred but not mandatory.
Assist in processing incoming customer feedback received via various channels by:
Assigning complaint cases for responses to customers.

Are you looking for an exciting opportunity to use your customer service skills to make a difference? We are looking for a Senior Customer Service Associate to join our team and provide exceptional service to our customers. If you have a passion for helping people and a commitment to excellence, this could be the perfect job for you!

Overview:

A Senior Customer Service Associate is responsible for providing excellent customer service to customers. They are responsible for responding to customer inquiries, resolving customer complaints, and providing assistance with product and service information. They must be able to communicate effectively with customers and have strong problem-solving skills. They must also be able to work independently and as part of a team.

How To Become an Senior Customer Service Associate:

To become a Senior Customer Service Associate, you will need to have a high school diploma or equivalent. You may also need to have some customer service experience. Additionally, you may need to have some knowledge of the products and services offered by the company.

Senior Customer Service Associate Skills:

• Excellent customer service skills
• Strong communication skills
• Ability to work independently and as part of a team
• Problem-solving skills
• Knowledge of products and services
• Ability to multitask
• Knowledge of computer systems

What is Senior Customer Service Associate Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of company products and services
• Knowledge of computer systems and software
• Knowledge of relevant regulations and laws

What is Senior Customer Service Associate Responsibilities?

• Respond to customer inquiries and complaints
• Provide assistance with product and service information
• Resolve customer issues and complaints
• Maintain customer records
• Monitor customer feedback
• Follow up with customers

What is Senior Customer Service Associate Experience?

• Previous customer service experience
• Experience with customer service software
• Experience with problem-solving
• Experience with multitasking

What is Senior Customer Service Associate Qualifications?

• High school diploma or equivalent
• Knowledge of customer service principles and practices
• Knowledge of company products and services
• Knowledge of computer systems and software
• Knowledge of relevant regulations and laws

Senior Customer Service Associate Education:

• High school diploma or equivalent
• Customer service certification
• Computer skills training

Tools to Help Senior Customer Service Associate Work Better:

• Customer service software
• Live chat software
• Knowledge base software
• Automated customer service systems
• CRM software

Good Tips to Help Senior Customer Service Associate Do More Effectively:

• Listen carefully to customer inquiries and complaints
• Ask questions to better understand customer needs
• Remain calm and professional when dealing with difficult customers
• Follow up with customers to ensure their satisfaction
• Keep up to date with company products and services

Common Senior Customer Service Associate Interview Questions:

• What customer service experience do you have?
• How do you handle difficult customer situations?
• What do you think makes a successful customer service representative?
• What computer systems and software are you familiar with?
• How do you stay organized when dealing with multiple customer inquiries?