Customer Success Service Academy - Business Transformation Services Associate

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now!

Business Transformation Services (BTS) is the Management Consulting arm within the Cloud Success organization of SAP. BTS is globally comprised of 400+ consultants working in the regions and market units providing management consulting and transformation services to SAP customers and partners.

The mission of BTS is to support our customers in their SAP application enabled business transformations across the entire life cycle (i.e. from the value identification, through change implementation to the business benefit realization phase) and holistically in all domains of change (processes, organization and governance, people, and technology).

We are looking for a team member who is able to demonstrate and/or is keen to learn the following:

• Interest in innovative topics, a natural curiosity, and the capability to learn how to translate those into customer digital transformation strategy
• In-depth knowledge of the latest trends in information technology, in particular regarding SAP Cloud and On-Premise solutions and services and their relevance for customers’ business
• Preferred Enterprise Architecture or Analytics experience for recent customer digital transformation and data-driven decision making journey
• Solid understanding of the mutual interdependencies between the business and IT aspects of customers’ transformation programs

Education And Qualifications/Skills And Competencies

• Bachelor’s degree, or equivalent tertiary study
• Preferred Enterprise Architecture or Analytics experience
• Team player with ability to work independently and take ownership of assigned tasks
• Problem-solvers who are ambitious, passionate, resilient, proactive, open-minded, and able to manage pressure
• 0-3 years' work experience with customer facing roles
• Good listener with excellent communication skills, empathetic, collaborative
• Resourceful self-starters with strong interpersonal skills who are eager learners
• Interested in technology, innovation, and how digital platforms can solve business challenges

EXPECTATIONS AND TASKS

• Demonstrate problem solving, time management, and communication skills through a range of activities done during training and on the job rotations
• Build and maintain relationships with internal and external stakeholders
• Meeting performance requirements at conclusion of each rotation
• Conduct job rotations relevant to the intended role with various teams within the business
• Adapt to knowledge on new technologies in a consistently dynamic and changing environment
• Work on relevant projects that demonstrate your communication and interpersonal skills, as well as a strong work ethic that delivers high quality outcomes
• On the job training with the support of buddies and coaches
• Displaying effective communication skills to handle and explain customer situations (to both business end users and SAP technical/ functional consultants)
• Learn and understand the Services business as well as specific cloud SAP products
• Case studies, classroom and self-paced learnings with a mix of technical and soft skill topics

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected]

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 358481 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: .