Customer Service Associate Volunteer (Open For Students)

About the Company

AtSkilledUp Life, we are passionate about:

• Building tech companies.
• Developing a global talent pool.

On the talent side, we want to solve the following problem once and for all:

• How do you get Experience if you don’t have a Job?
• How do you get a j0b if you don’t have Experience?

Every time you want to gain real Experience, we wantSkilledUp Lifeto be the first brand that comes to your mind. Achieving this is not a mean task. We want your help to realise our vision.

Disclosure: Check regularly ‘other’ inbox and ‘spam’ folder but also SkilledUp.Life message tab to not miss important emails following your application.

Short Summary

As the world progresses, so does the way businesses operate. The ever-growing and advancing field of digital technologies is no exception to this, with an increasing number of customers and businesses turning to new digital solutions to stay ahead of the curve.

The VR Superstore is at the forefront of this change, offering a wide range of products and solutions to help transition into the world of Virtual Reality, Augmented Reality, Metaverse and 3D printing.

With products ranging from simple VR headsets to 3D Printers, the VR Superstore has everything you need to take your life to the next level. So do not wait any longer, join our vision.

Details About opportunity

People in the Customer Service Associates are responsible for managing incoming customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction.

Customer Service Associates will be the first point of contact a new potential client will have with our company when they are seeking information about our offer.

What you will do:

Customer Service Associates usually work directly with customers to help close deals when needed, so they must have good customer service skills and a strong understanding of their company’s products and services.

They also work closely with other Sales Representatives to find and close new business deals or expand existing business opportunities.

Key Responsibilities

Working with our Sales team, your volunteer role includes:

supporting customers via chat, email on social media platforms,

providing information about the product, how to use it, and its functions,

receiving and transfer feedback about issues, requests, and ideas for improvements to our Product Team,

ensuring the customers’ satisfaction with our support,

analyzing Users’ problems and edit the CID survey,

educating the users and help them to grow within the Customer Success framework,

encouraging satisfied users to recommend the service to others,

Help maintaining and improving our Chat Bots and algorithms.

Education and experience

High School Diploma or equivalent (preferred)

Experience in Customer Service and Sales (preferred)

Knowledge in consumer electronics and the retail environment (preferred)

Skills and requirements

Fluent in English

Undergraduate degree or similar education in Sales, Administration or Customer Support.

Excellent communication skills.

Excellent record keeping.

Attention for details.

Interest in technology and the ability to quickly learn new products and features

Self-starter with a strong commitment to driving results

Enthusiastic, initiative-taking, and outgoing personality that is comfortable in a competitive environment

Professional demeanor, excellent verbal, and written communication skills

Access to a smartphone (iPhone or Android).

Acquired Skills

Track record in B2B, B2C sales and negotiation

Verbal and written communication skills

Sales techniques

Proficiency in data analysis, forecasting, and budgeting

Ability to plan and manage resources

More about the opportunity

This opportunity is suited for a fresh starter or mid-level seasoned professional with Sales and Customer Service experience who focus on technology.Our company evolves on a niche market; thus, knowledge management on the Virtual Reality and 3D sectors is preferred.

The company will provide everything related to guides/sales/marketing material or proposal.

Endorsements

Once a satisfactory outcome is delivered, we will:

Provide a testimonial against your profile on SkilledUp Life.

Provide a Linkedin testimonial.

Allow you to add Company Name to your Linkedin Profile.

Disclaimer

This is a voluntary position, i.e., there is no direct financial compensation, promise of future paid work or any taxable benefit in kind.