Customer Support Volunteer (Open For Students)

✦This is a free and unique volunteer opportunity for students to volunteer with a British Tech Company to build real-world experience and skills toward a career as Content Creator Volunteer.

𝗔𝗯𝗼𝘂𝘁 SkilledUp Life

At SkilledUp Life, we provide free volunteer opportunities to individuals by pairing them with British Tech Companies. We help them build work experience and improve their career prospects. We currently have over 30,000+ volunteers from over 100+ countries who have utilized SkilledUp Life to build work experience, and skills and land their dream job.

About the Company

A Harrisburg, PA-based organization that specializes in providing management solutions to non-profit organizations in the United States. Currently, we offer two SaaS solutions: RunPTO, a system for managing parent-teacher organizations, and RunHOA, a system for Home Owner Associations.

We’re dedicated to revolutionizing how Parent Teacher Organizations (PTOs), Booster Clubs, and schoolsmanage their operations. Our comprehensive platform offers an array of powerful tools, from financial management and membership administration to event coordination and communication. We empower school-related organizations to streamline their processes, engage their communities, and make a lasting difference in education.

Role and Responsibilities:

As a Customer Support Professional, you will play a pivotal role in ensuring our clients have an enriching experience with RunPTO. Your responsibilities will include:

• Providing timely and knowledgeable assistance to customers via email, chat and phone about RunPTO.
• Guiding clients through RunPTO software usage, troubleshooting, and technical inquiries.
• Collaborating with our team to contribute to ongoing product enhancements and improvements.
• Resolving issues and addressing concerns with patience, empathy, and professionalism.
• Maintaining accurate records of customer interactions and solutions provided.

Requirement:

Requirements for this position include a 3-month commitment with at least 1-2 hours per day, & fluency in English (both written and spoken)

Acquired Experience and Skills:

This opportunity will provide valuable experience and skills toward a career in software customer support. Upon satisfactory completion of the project, we will provide a testimonial against your profile on SkilledUp Life, a testimonial for your LinkedIn profile that can be used on your CV/Resume, allow you to add our company name to your LinkedIn profile, and write a LinkedIn post thanking you for your contribution.

Disclaimer:

Please note that this is a voluntary position with no direct financial compensation, promise of future paid work, or any taxable benefit in kind.