Customer Service Internal Jobs

Company Description: Fintopia Indonesia (PT Indonesia Fintopia Technology) is a subsidiary of Fintopia Inc. Founded in 2015 and headquartered in Beijing, China, Fintopia Inc. provides affordable financial services for everyone, especially for those unbanked and underbanked. Fintopia Inc. quickly expands across Asia with Indonesia being its second largest market by transaction volume. Fintopia Indonesia (established in 2017), led by its product Easycash, has 11 million cumulative registered users and has provided $1 billion USD worth of consumer loans for 2 million people such as small business owners, farmers, students, and other working professionals*. While many companies are experiencing slow growth post the pandemic, Fintopia Indonesia is bucking the trend, growing during the pandemic with portfolio quality intact - that in itself speaks volume to its big data technologies and cutting-edge machine learning algorithms. :

• Check and monitoring including but not limited to call records, chat history, email, and other channels in Customer Service
• Ensure that SOP are in order, to maintain high quality level
• Produce Written Reports every weekly & monthly for KPI
• Provides actionable data to TL & Manager to maximize customer satisfaction
• Perform other duties as assigned
• Analyze Customer Survey to identify Dissatisfaction with customer experience and expectations
• Calibration sessions with TL about all findings