Customer Service Insurance Trainer

:

1. Create and execute learning strategies and programs for CS Agent

2, Evaluate individual and organizational development needs

3. Implement various learning methods companywide (e.g. coaching, job-shadowing, online & offline training)

4. Assess the success of development plans and help Agent make the most of learning opportunities

5. Design and deliver e-learning courses, workshops and other trainings

6. Report Weekly/Monthly training/improvement

Requirements:

1. Bachelor degree in any major

2.Have min 3 years experience as Customer Service Trainer Lead, in insurance/ TPA industry is preferred

3.Excellent communication skills both English & bahasa

4. Good knowledge in Ms. Excel is a must

5. Strong presentation skills