Partner Operations Senior Associate

Durianpay was established in 2020 with a vision to build modern business payments stack which helps improve customer as well as merchant experience in the region. Beyond payments, we aim to be a one stop solution for checkout, promos, reconciliation and many more.

We are currently seeking for Partner Operations to join our organization. In this role, your responsibilities will involve overseeing the Know Your Customer/Know Your Business (KYC/KYB) and merchant onboarding processes to our payment partners. Your contribution will be vital in guaranteeing adherence to regulatory standards and establishing efficient procedures for KYC/KYB and onboarding.

Job description and key responsibilities:

• Conduct thorough KYC/KYB on new and existing customers. This includes reviewing identification documents, proof of address, business registrations & licenses, legal entity document; perform customer due diligence (CDD) and enhanced due diligence (EDD) on high risk customers; regularly assess risk levels; and utilize various sources to perform background checks.
• Conduct the end-to-end onboarding process to payment partners including activation and ensure merchant can go live based on SLA.
• Collaborate with internal teams to obtain missing or additional information from customers, ensuring compliance with regulatory requirements and internal standards.
• Collaborate with the Compliance team to develop and enhance KYC policies, procedures, and systems to ensure compliance with applicable laws and regulations.
• Collaborate with legal and compliance team to monitor new regulation and industry best practices related to KYC and AML (Anti-Money Laundering) procedures.
• Provide training and guidance to internal stakeholders on KYC requirements, processes, and best practices.
• Act as the point of contact for the payment partners for onboarding purpose, ensure all requirements from partners are fulfilled in timely manner.
• Create a comprehensive KYC assessment report and align with Founders for approval.
• Support internal and external audits by providing relevant KYC documentation and responding to inquiries and requests.
• Maintain accurate and up-to-date records of KYC activities, merchant’s profile and transaction based on risk scoring, and ensure documentation is complete, organized, and easily accessible.
• Follow up regularly to payment partners regarding new regulations and notify internal team accordingly.
• Analyze and interpret complex information, identify inconsistencies or discrepancies, and escalate any potential issues or concerns to the appropriate stakeholders.

Requirements:

• Excellent attention to detail and the ability to work with a high degree of accuracy.
• Experience in law or legal field will be a plus.
• Strong analytical skills with the ability to assess and interpret complex information effectively.
• 2-3 years of working experience in KYC/merchant onboarding/merchant activation or similar role is preferred.
• Excellent collaboration and interpersonal skills to work effectively with cross-functional teams
• Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
• Familiarity with regulatory requirements, such as FATF recommendations, local AML laws, and global sanctions regimes.
• Proficiency in using KYC tools and systems for customer verification and risk assessment.
• Strong written and verbal communication skills, with the ability to communicate complex concepts in a clear and concise manner.
• Solid understanding of KYC principles, AML regulations, and customer due diligence processes.

If you're interested, you can also send your CV to [email protected] with "Partner Operations" as the subject.