Account Manager For Wbs

THIS POSITION IS FOR ONE OF ORBIT JOBS CLIENTS

Our client is looking for a Account Manager for WBS

Responsibilities

• Participating in creation of business specifications and blueprints
• Set up script, forms, and questionnaire for onboarding client
• Other ad-hoc assignments as per supervisor's requests
• Participating to project development and UAT with Marketing & Product Development team
• Other tasks and assignment as per requested by Assistant Manager of Business Investigation and Compliance
• Courtesy visits to clients (satisfaction survey, expansion of service, contract extension)
• Creating and updating SOP, tutorials and working instructions
• Adding language capabilities to build an international tool
• Capacity building
• Arranging infrastructure in coordination with Business Partner division
• Management of a team of operators:
• Check and verify all channels are active and functioning before launching the system
• Account Management & Sales
• Supervise implementation of SOP, scripts, reporting
• Training and coaching of operators

Qualifications

• Minimum 2 years’ experience in the same role
• Experienced in writing reports and serving customers or counseling areas will be an advantage
• Bachelor Degree qualified in communication, law, or criminology
• Familiar with telephone, handling email, and WhatsApp message
• Good knowledge of fraud, bribery, and wrongdoing related to ethics or ISO 37001 will be an advantages
• Autonomous and able to work without close supervision
• Minimum Upper-intermediate English language skills
• Hands-on experience in communication and interviewing
• Experience in using Microsoft office and analysis