Operation & Account Manager Jobs

About Alibaba Cloud

Alibaba Cloud, founded in 2009, is a global leader in cloud computing and artificial intelligence, providing services to thousands of enterprises, developers, and governments organizations in more than 200 countries and regions. Committed to the success of its customers, Alibaba Cloud provides reliable and secure cloud computing and data processing capabilities as a part of its online solutions. In January 2017, Alibaba Cloud became the official cloud services partner of the Olympics.

Key Responsibilities

• Liaise with internal teams (BD/SDR/Marketing/Tele Sales/Finance etc) for making strategy, taking biz initiatives/ pitches forward and closure.
• Demonstrate effective business data through team for review and sync.
• Taking charge of local business management including multiple business aspect, bridging HQ & Frontline with operation strategy.
• Track customer analytics to understand user behavior and identify potential product features proactively.
• Develop healthy customer relationship that promotes retention and loyalty.
• Work closely with project management, product, marketing teams and tech support teams to communicate root causes for customer success or failure.
• Account management by building trust and transparency with customers.

Provide input for product enhancement and development through Feedback collection sessions.

Skills Requirement

• Experience in IAAS, SAAS, cloud or Information technology industry is strongly preferred
• Strong organization, analytic and presentation skills
• 3+ years in sales operation, aftersales or customer success position strongly preferred
• A propensity for relationship building
• Exceptional ability to communicate and foster positive business relationships
• Working with data to extract insights about customer usage patterns is advantageous
• Experience working with brand image and promoting value through customer experience
• Native Bahasa Indonesia and fluent English are a must, understanding mandarin is a big plus
• Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed
• Able to work as part of a team to accomplish mutual team goals