Account Manager (Matchmaker) Jobs

LUNCH ACTUALLY is Asia’s first lunch dating specialist which arranges quality dates for busy, pro-active single professionals in a discreet, fun and stress-free environment. Launched in Singapore in April 2004, Lunch Actually aims to provide a safe, convenient, and non-intimidating avenue for busy professionals to meet.

Our Culture

We embrace the entrepreneurial spirit, daring to dream and turning those dreams into reality. Our team values integrity, commitment, and creativity while practicing an open-door policy that fosters respect. Through well-defined policies, procedures, and programs, we empower our staff to reach their full potential. Our focus is always on our people, providing opportunities for skill development, career advancement, and goal achievement. In addition, we offer competitive compensation, commission packages, and foster a positive organizational culture.

We are looking for a dedicated, passionate and talented Account Manager (Matchmaker) that shares the basic qualities of honesty, enthusiasm, creativity and respect for customers and co-workers. And to be part of our dynamic team, you must be adaptable, self-motivated and willing to work hard.

Responsibilities

• Provide ad-hoc operational and events support
• Listen to clients' feedback and perform service recovery when necessary
• Schedule dates for clients and improve date coordination process
• Active and outward bound communication with clients on a day-to-day basis (via chat and phone call)
• Provide sound dating advice when asked by clients over the phone
• Respond to clients' inquiries promptly and provide support when needed

Qualifications

• Willingness and capacity to drive growth
• Excellent communication skills and the ability to think fast on your feet is a MUST.
• Candidate should possess at least a Degree in any field. Business, Marketing, Mass Communication, Psychology or equivalent major is a plus.
• Able to communicate professionally and confidently with high profile clients.
• Passionate about helping people find love
• You possess good work ethics and integrity
• You can strive and perform under pressure and embrace new challenges
• You are flexible and able to adapt to different working styles to suit different client profiles.
• Good command of both written and spoken English.
• You are diligent and have high attention to details
• Experience in sales, call center, customer service, customer support, or account management is a huge plus.

Benefits

• Competitive commission package outside of basic salary pay
• No field work; you will be working comfortably in our cozy and fun office (SCBD, South Jakarta)
• Learn and grow with the team - product and communication training will be provided
• A healthy organizational culture which encourages work-life balance, with comprehensive leave package + flexible work hours (limited).
• Young and startup-like working environment, led by experienced leaders and serial entrepreneurs
• No shifting. You will work 5 days a week (including Saturdays) from 10 to 7.
• Equipment support
• Scope for progression and promotion due to forecast expansion plans.