Customer Service Representative For Waste And Palm Products

Want to build a stronger, more sustainable future and cultivate your career? Join Cargill's global team of 160,000 employees who use new technologies, dynamic insights and over 157 years of experience to connect farmers with markets, customers with ingredients, and people and animals with the food they need to thrive.
Job Purpose and Impact
The Customer Service Representative for Waste and Palm Products will support a full scale of highly complex customer service activities for a country or multi-site team. In this role, you will proactively maintain an ongoing relationship with strategic customers and sales staff, provide pricing, availability and schedule information within established guidelines, independently resolve complex issues and review and create moderately complex reports for analytics.
Key Accountabilities

• Monitor and update to related teams regarding export regulation, HS code and restriction for waste products.
• Palm customer data management (registration, reporting and reconciliation), including Palm Trace and Sustainability data.
• Develop and maintain systems and strategic relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
• Work closely with 3rd Party (FIMA) on the issuance of customs declarations from/to Malaysia (ex FIMA’s Tank) including tank allocation management.
• Oversee the transaction of POME, UCO/food waste, and other waste products on behalf of Cargill NV to ensure all shipments and documentations are correct and in place as confirmed by Cargill NV in the contracts.
• Other duties as assigned.
• Manage waste reporting and correspondence (verbal and written) with internal and external parties through good communication skills and carry out daily coordination with waste suppliers, Forwarding Company, surveyors, and ship agents.
• Use thorough knowledge of complex customer service practices and procedures to independently validate and execute customer service strategies.

Qualifications
Minimum Qualifications

• Bachelor’s degree with minimum 2-3 years’ experience in a related field or equivalent experience
• Understanding basic knowledge in storage and inventory management
• Other minimum qualifications may apply
• Self-starter – highly motivated with demonstrated initiative
• Fluent English in both written and verbal
• Proficient in Microsoft Office with expertise in Microsoft Excel
• Highly collaborative – ability to excel in a team environment
• Understanding basic knowledge in shipment activity

Preferred Qualifications

• Experience managing and planning import/export process, customs documentation, shipping, and receiving of foreign merchandise in a global matrixed company