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Associate Director Of Events Sales - Park Hyatt Jakarta

Company

Park Hyatt
Address Jakarta, Indonesia
Employment type FULL_TIME
Salary
Category Pariwisata dan Perhotelan
Expires 2023-06-26
Posted at 11 months ago
Job Description
Organization- Park Hyatt Jakarta


Summary



  • Accurately Event forecasts and budget.
  • To maximize associate productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
  • Effectively manages customer budgets to maximize revenue and meet customer needs.
  • Listens and responds to others.
  • To ensure that the Sales activities are aligned with the Events Sales and Marketing Strategy, and that the Hotel Actions have been implemented where appropriate.
  • Demonstrates business ethics and personal integrity, i.e., is widely trusted; is seen as a direct, truthful individual.
  • To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. Keeping the respective Head of Department aware.
  • Approaches work with a sense of urgency and purpose.
  • To conduct all selling activities and to communicate these activities throughout the hotel.
  • Displays leadership in guest hospitality and ensures consistent, high level service throughout all phases of hotel events. Ensures products and services sold to client meet or exceed their expectations, create loyalty and leads to increased market share.
  • Greets customer during the event phase and hands-off to the operations team for the execution of details.
  • Follows through on inquiries, requests, and complaints.
  • Coordinates and communicates verbally and in writing with customer (internal and external) regarding staying experience details. Follows up with customer post-event.
  • Proactively ensures that others have the accountability, authority and resources necessary to both manage work execution and drive for results.
  • To wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.


Qualifications


  • Has minimum 2 (Two) years experience in a similar position in 5 (five) stars International Hotel Chain
  • Previous experience in Luxury Hotel or international experience are advantages
  • Strong in leadership and business acumen
  • Excellent English communication skills, strong guest service mindset and people management & development skills
  • Indonesian Nationality with a degree in Hospitality or Business Management