Account Manager (South And East Jakarta) - 8397

About The Role

Fasten your helmet and climb on board if you’re ready to be our Account Manager. Based in South East Jakarta, you’ll take the wheel in leading a talented of sales executive in merchant acquisition initiatives for our payment acceptance (Gopay) and point of sales system (Moka) for the region. Employing your stellar team management and interpersonal communication abilities, you'll go the extra mile to better understand our merchant-partners' concerns and experiences on the field to resolve their pain points, and execute sales strategies that are catered to their feedback and automate their operations. Your efforts will enhance both the daily operations and size of our merchant-partner family in the region and ensure your team achieves all regional sales targets in a timely manner.

What You Will Do

• Monitor and deliver targets with the use of CRM, Google Sheets and Data Studio
• Lead, guide and mentor team members, empowering them to enhance their acquisition skills so that they can offer solutions that address our merchant-partners’ pain points
• Support team member in negotiating and answering difficult questions from potential customers
• Collaborate with District Sales Manager to plan and execute sales strategies and account management

What You Will Need

• Good proficiency in using Customer Relationship Management (CRM) systems
• Strong experience in merchant acquisition
• Excellent negotiation and communication skills in order to achieve the merchant acquisition targets, and to collaborate with partners and colleagues of all levels
• Prior experience working at a startup or tech company is a plus
• At least 2 years of experience in sales leadership
• Strong leadership experience in order to lead, mentor, and grow a high-functioning team

About the Team

In the Offline Merchants team, we consistently strive to implement solutions that allow our merchant partners in Indonesia (and the greater Southeast Asian region) to sell their products both online and offline. We also work to improve the merchant-partner experience through product innovation and integration with the rest of the Gojek ecosystem.

The Jabodetabek Sales team, part of the larger Commerce Enablement stream, currently comprises 4 Account Managers and 10 Sales Executives. Our portfolio of products includes merchant-facing solutions that aid our subscribed merchant partners in their sales operations. Southeast Asia is a highly dynamic market, where products have to react promptly to market trends and shifts, and where product managers and business leads need the flexibility to experiment and iterate fast. With that in mind, as the Sales team, we introduce and educate potential customers on how they can benefit by using our products.

One of the biggest obstacles our team has had to overcome is figuring out the most effective way to increase our standing in the market with our Point of Sales solutions. After many weeks of research, collaboration, and trial and error, we figured out that the best way to tackle this issue was to pour a bulk of our effort into acquiring more merchant partners in various industries, leveraging heavily on the Gojek ecosystem as a whole.

We're a highly flexible team with a target-driven mindset. We manage our own work hours, so long as we deliver the expected results on time. As a team, we enjoy working at cafes (when it’s safe to do so), learning from and about one another, and having fun all along the way.

About GoTo Financial

GoTo Financial brings secure, reliable, and user-friendly financial solutions to over 55 million monthly active users, more than 14 million merchants, and over 2.5 million driver-partners eager to benefit from the digital economy in the GoTo ecosystem.

GoTo Financial’s consumer services include GoPay, GoPayLater, and other financial services. We also serve businesses of all sizes through leading payment gateway Midtrans, Indonesia’s largest cloud POS network Moka and GoKasir. We also have the all-in-one merchant solution GoBiz, GoBiz Plus, GoStore, and Selly - available in Indonesia and Southeast Asia.

Gojek and GoTo Financial are committed to building a diverse and inclusive workplace and are equal opportunity employers. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.