Account Manager (East Jakarta)

About The Role

Account Manager will manage a smaller number of higher-revenue higher-growth SMB merchants. In some districts, AM may be managing AEs. Main responsibility is to ensure that the merchants keep growing in order to achieve the target.

What you will do

• Create sales & journey plan to achieve his/her own target in areas like product mix, sales volume, market shares for his/her territory
• Any other assigned task related to Sales motion
• Know when to escalate & ask help from DSM for bigger issues
• Provide advice & offer solution to the merchants in his/her territory based on data so that the merchants can grow
• Handling objection and complain handling
• (For AMs with team) Lead and manage his/her team: Review team performance and take corrective actions to achieve target, Cascade & execute strategy from DSM to the team, Coach & groom leadership skills to his/her team, Support AEs in his/her team to problem solve issues happening in their territories, especially issues happening at key/critical merchants
• Engage merchants within his/her territory to keep them active in Gojek ecosystem & to increase revenue for the company
• Create regular reports on what's happening in his/her respective territory and his/her team’s territory

What you will need

• Preferably has spent significant time (>1 year) in representative area and has strong network and knowledge about the region
• Fact-based / number-oriented individual, who is comfortable working under pressure in a fast-paced and ambiguous environment
• Has existing relationship or able to bridge, develop and maintain good relationship with key partner
• Having at least 3 years relevant experience with preferable industries : top 5 FMCG / Telecommunication company
• Strong business sense and have good understanding of the markets, customers, and competitors

About the team

Account Manager (AM) will work as a team within a certain district and closely collaborate with the Merchant Engagement and Sales Support team. Ideally, an AM regularly visits assigned merchants to see what really happened on the ground as well as providing necessary advice to them in increasing transaction overtime.

About GoTo Group

GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, e-commerce, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek, Tokopedia and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.

About Gojek

Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

About GoTo Financial

GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.

About Tokopedia

Tokopedia is an Indonesian technology company with a mission to democratize commerce through technology. It has been a driving force behind Indonesia's digital development since its foundation in 2009, with more than 99% of districts and empowered around 12 million merchants listed nationwide. With Nakama ranging all across Indonesia, Tokopedia aims to simplify the lives of many to #FindYourPurpose together.