Business Development Executive, Digital Services

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

The Digital Services team provides e-commerce sellers with a suite of digital tools that automates and optimizes the most challenging aspects of the e-commerce process, allowing users to streamline order fulfillment and manage customer experience across various digital channels and platforms, integrating it with our delivery services to create a hassle-free experience.

The Business Development Executive drives monetization of our users by engaging with the users and upselling them to the paid accounts. The Business Development Executive can do this by engaging with our current users or even with an external funnel of leads. Internally, The executive should be building relationships with the sellers/users throughout their user journey and at certain milestones attempts to convert them to paid users. A paid user is someone who pays for any of our current and future services

Responsibilities

• Provide feedback for potential improvement in strategy and sales process
• Establish trust, credibility, and rapport with customers by providing exceptional service and support throughout the sales process. Engages in account management, identifying opportunities for upselling or cross-selling, and ensuring customer satisfaction and loyalty in the long term
• Actively listen to feedback from sellers to improve both product and sales strategy.
• Ensure reporting of sales activities are recorded timely and accurately to enable the organization to analyse and further optimize our processes
• Reach out to leads based on sales strategy or processes to build relationships, identify sales opportunities, and communicate our value proposition to the potential lead.
• Assist the Head of Sales in formulating a sales strategy and plan by analyzing market trends, identifying target customers and also matching product features to target customers.

Requirements

• Degree or Diploma in any related field
• 3 years in Sales Role. Experience in E-commerce industry is an advantage, comfortable in interpreting and using data as part of the sales pitch.