Technical Services Manager Jobs

Our client is one of the biggest mining service companies, particularly in the underground drilling business. At this moment they are hiring a Technical Service Manager in East Indonesia. They are looking for international talents (expatriates).

Working Responsibilities:

• This role will also actively gather reliability, operating cost, and operator feedback and continually feed this back to the respective Product Line Manager so the offering can be managed over its life cycle.
• Provide a high level of technical support during technically focused Customer and business meetings, in conjunction with Sales and Account Management teams
• Through the activities of technical support, ensure any opportunities for parts and service is gathered and communicated via Contact Reports to the appropriate sales or service center team for the ongoing growth of the infrastructure group.
• In general, this role will support the specific product lines in their customer’s mining site, such as product-related problems, customer services, repair & maintenance. The product lines might cover Drills, Utility Vehicles, and Stationary Crushing and Screening.
• As technical support manager, the role is of a support function to service centers and customers

Working Requirements:

• 7-8 years of supervisory experience in technical support services
• Strong technical customer service focus
• Demonstrated leadership skills with the ability to motivate others to achieve outcomes
• A sound understanding of the mining industry and its business processes, particularly in the following product/service lines: Drills, Utility Vehicles, and Stationary Crushing and Screening