Hr Operations Manager Jobs

Job Summary:

The primary responsibility of the HR Ops Manager / HR Shared Services Manager is to lead the HR Operations team, which serves as the first point of contact for HR-related questions with a primary focus on customer service delivery and to ensure an effective back-end operation is run with seamless collaboration with inter-departments.

Job Responsibilities:

Compensation & Benefit

• Work closely with external consultants or independently to ensure the company is fully compliant with Indonesian Labour Law.
• Work closely with the Finance & Accounting team on payroll and other employee expenses accounts.
• Manage and support the benefit benchmarking as per the latest industry trends
• Lead on management, administration, and process of other corporate employee benefits (i.e., medical insurance, grab benefit, etc.)
• Providing benefits orientations and enrolments
• Manage the company payroll and other HR compliances related to personal income tax and social securities in accordance with company policy and regulations.

HR Employee Services

• Ensure the team provides a high level of customer service delivery.
• Partner with HR Business Partners to drive a high-performance culture through performance management.
• Manage and maintain HR Service Level Agreement (SLA)
• Implement new employee initiatives for employee engagement and productivity.
• Manage, lead, and develop the HR Operations / HR Shared Service team to ensure a positive and efficient customer service experience through the effective delivery and execution of HR services and processes.

Policies and Guidelines

• Develop and maintain high-value HR and employee processes and policies
• Develop and maintain employee handbook (Company regulation, Compensation & Benefit charts, etc.)
• Annual re-evaluation of policies for the company’s efficiency and effectiveness purposes

Personnel Administration

• Maintaining employee files to ensure accuracy and compliance.
• Responsible for HR-related documentation, such as contracts of employment, personal files, personal income tax records, etc
• Ensuring the integrity of HR Management System (Darwin Box)
• Ensure accuracy and stability of HRMS
• Managing employee leave records, updating and reporting to manage (on HRIS system)
• Ensure the relevant HR database is up to date, accurate, and complies with legislation.

HR Projects

• Developing and maintaining user manuals of the system
• HR Management System / Darwin Box Implementation
• Other HR projects will be assigned from time to time.

Vendor and stakeholder Management

• Source and onboard new vendors working closely with procurement.
• Manage vendor relationships.
• Manage existing vendors and collaborate with finance and procurement to ensure smooth HR operations.
• Support other company-wide initiatives.

Job Qualifications:

• A Bachelor’s degree in Business Administration, Personnel Management, Law, or Psychology. Master’s degree would be preferred.
• At least 6-8 years of progressive experience in HR Operations & Rewards Management in a high-growth company. Start-up experience is preferred.
• Strong knowledge and hands-on experience in Microsoft Excel and PowerPoint presentations.
• Experience with team management and development.
• Previous working experience in a global environment would be an advantage.
• Demonstrated decision-making capability and ability to work without supervision.
• At least 2 years of leadership experience.
• Fluency in English.
• Having exposure to change management.