F&B Operations Manager

Company Description

Hotel Overview

Situated in Senayan Square at the South end of Jakarta's Central Business District, Fairmont Jakarta will feature 380 spacious guestrooms and 108 Fairmont branded suites. Additional features and amenities to the urban hotel include a number of lounges and several restaurants featuring a variety of culinary offerings. For corporate events and local galas, the hotel features 3,500 square meters of function space, including a 1,200 square-meter ballroom.

Food & Beverage Operations Manager

(Assistant Director of Food & Beverage Level)

Are you a passionate foodie who is not afraid of thinking outside the box? Then, we have the job for you! As a Food & Beverage Operations Manager, you will strategically lead the team to take guest satisfaction to the next level. At Fairmont, exceptional service and flavors are the hallmarks of every dining experience. We invite you to develop your leadership strengths as Food & Beverage Operations Manager – and let your passion for guest service drive consistent guest satisfaction, an engaged team and outstanding operating results.

Employment will be under local contract.

What's In It For You

• Opportunity to develop your talent and grow within your property and across the world!
• Learning programs through our Academies
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Employee benefit card offering discounted rates in Accor worldwide

What You Will Be Doing

• Directs and controls all subordinate Food and Beverage staff to ensure that all day to day operational matters are handled on time and guest expectations are met.
• Monitors and controls the hotel’s OE inventory and participates in inventory taking.
• Prepares the hotel’s annual budget and monitors and controls the performance of the individual outlets.
• Conducts frequent front and back of house checks ensuring mise-en-place, service procedures, standards of cleanliness and hygiene, repair and maintenance, employee grooming and manning levels are in order and takes appropriate action where necessary.
• Oversees the service standards of all outlets ensuring that they conform to the requisite standards and meet or exceed customer expectations.
• Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues.
• Prepares the Food and Beverage promotion plan and executes specific promotional activities as directed.
• Strategize on new products and service offerings.
• Lead, mentor and train the Food & Beverage Operations team.
• Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel.
• Provides guidance and assistance to the Outlet Managers helping them in the execution of their responsibilities and helping them to set their own goals and objectives.
• Create unforgettable experiences for our guests.
• Is fully conversant with all health and safety, fire and emergency procedures.
• Oversees the quality, consistency, and presentation in all Food and Beverage outlets to ensure that they conform to the requisite standards and meet or exceed customer expectations.

Maintains a high standard of personal hygiene, dress, uniform, and body language.

• Interacts with guests actively soliciting feedback.
• Ensures that all activities are carried out honestly, ethically, and within the parameters of local Law.
• Is polite and professional in any situation where the image or regulation of the hotel is represented.

Qualifications

Your experience and skills include:

• Computer literate in Microsoft Window and other system applications required
• Flexible and able to embrace and respond to change effectively
• Service oriented with an eye for details
• Good interpersonal skills with ability to communicate with all levels of employees
• Ability to work effectively
• Excellent communication and organizational skills
• Ability to work well under pressure in a fast paced environment.
• Communicate thoughts, actions and opportunities clearly with strong networking skills
• Ability to work cohesively with fellow colleagues as part of a team.
• Excellent administration, communication and organizational skills
• Highly responsible & reliable
• Good presentation and influencing skills
• Ability to work independently and has good initiative under dynamic environment
• Self-motivated and energetic
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Ability to lead by example, believe in a strong team culture and set the scene for high performance
• Multicultural awareness and able to work with people from diverse cultures
• Service focused personality is essential and previous leadership experience in food & beverage industry required
• Proven ability to build and maintain good relationships with all stakeholders
• Strong and up-to-date in food & beverage knowledge and trends

Additional Information

Our commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

"Why work for Accor?"

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"