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Operations Manager 1 Jobs
Company | Concentrix |
Address | Yogyakarta, Indonesia |
Employment type | FULL_TIME |
Salary | |
Category | Jasa TI dan Konsultan TI |
Expires | 2023-08-07 |
Posted at | 9 months ago |
Job Title:
- Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)
- Attend business reviews with the client
- Create and maximize relationships with client partners
- Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement
- Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization’s policies and applicable legal requirements
- Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements
- Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching
- Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
- Handle a team of team leaders
- Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance
- Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner
- Maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)
- Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
- Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
- Call center experience preferred
- Willingness to work a flexible schedule
- Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback
- Demonstrated ability to mentor, coach and provide direction to a team of employees
- Associate's Degree in related field with more than seven years of experience (with at least two years of Progressive Management Experience) preferred
- Work well under pressure and follow through on items to completion while maintaining professional demeanor
- Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal
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