Order Management Specialist Jobs

PURPOSE: Generates quotes where required, and enters order information into relevant systems, supporting the quote to billing processe s and entitles access to users.

Key Responsibilities And Accountabilities

• Confirms all client orders are correct for sales and financial reporting and is accountable for adhering to compliance controls and 3rd party guidelines
• Spots trends and make recommendations for enhancing systems and procedures
• Aligns to a designated client base and is accountable for building relationships with internal and external customers, playing a key role in improving service results
• Owns basic Service Alerts, including creation, management and resolution of all alerts issued and performs pre-audits.
• Manages and resolve queries relating to quote/order status, billing, client account information/permissioning, and compliance issues
• Leads ad hoc initiatives with relevant groups, ensuring customer requests are successfully implemented
• Is responsible for the implementation of the entire order to billing process and for providing ongoing order management support for sales and clients
• Manages the entire end to end order life cycle, including order preparation, order monitoring, permissioning and billing/credits/cancellations for new and renewal orders.

Skills And Proficiency

• Optimises processes through root cause and impact analysis
• Communicates with clarity and precision, presenting complex / technical information in a concise format that is audience appropriate.
• Seeks new ways of working continuously to make processes run smoother and faster.
• Cultivates and maintains external partnerships and alliances to ensure alignment with business strategy and regulatory requirments for long term value and growth.
• Develops a broad, big-picture view of the organisation and its mission to innovate through analysis of issues and trends and how these link to responsibilities, capabilities and potential of the organisation.
• The candidate should have Professional working proficiency in English and Bahasa Indonesia languages.
• Leverages technical knowledge of products and services to meet customer needs, understand market segments and deliver excellent outcomes.
• Manages escalation at all levels so that incidents and problems are dealt with.
• Identifies business needs and determines solutions to business problems.
• Min 2 years previous experiences in Order to Cash / customer support functions
• Understands overview of end-to-end workflow, including detailed processes, upstream and downstream impacts of current role, and the roles of different teams

At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose – driving financial stability, empowering economies and enabling customers to create sustainable growth – in everything we do.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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