Order Fulfillment Supervisor (Cikarang)

JOB SUMMARY

Lead a team within the warehouse responsible for order fulfillment. Order fulfillment includes the areas of picking, packing, and outbound. The Order Fulfillment Spv will ensure that operations under his leadership will be in accordance with predetermined SOPs so that all customer orders can be fulfilled quickly, accurately, and without causing complaints.

Order Fulfillment Spv is also responsible for providing training to friends around him to ensure that the order fulfillment process continues to progress, be effective and efficient. Order Fulfillment Spv is also required to be able to work closely with internal teams within the warehouse as well as external teams from outside the warehouse such as trade partnership teams, customer service teams, returns teams, process improvement teams, and external suppliers.

JOBDESC

- Carry out operational processes for fulfilling customer orders properly, correctly and efficiently.

- Monitor and ensure the Standard Operational Procedure is running and implemented by all teams in the field.

- Follow up with the Trade Partnership team for the pending orders sent to the customer, and ensure that the pending orders are completed and sent to the customer in accordance with the approval of the customer and the Trade Partnership team.

- Work closely with the Stock Controller team to track IN and OUT stock if there is a discrepancy.

- Investigate if there is a wrong picking, wrong product sent, wrong QC, less/more product sent to the customer.

- Update daily activity report and report to Warehouse Manager.

QUALIFICATIONS

- Minimum Bachelor’s Degree.

- Minimum 1-2 years of experience in the same position and experienced in managing a big team.

- Confident and skilled in using Microsoft Office.

- Understand GMP (Good Manufacturing Practice), GDP (Good Distribution Practice), ISO, 5R.

- Understand Kaizen Application.

- Skilled in Warehouse Management System.

- Willing to be placed in Cikarang Warehouse