People Process And Data Lead, Sea2 (Indo, Thailand, Vietnam)

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Matter.

As part of Mondelēz International Business Services, you work with the services operations capability leads to ensure that defined processes and tools (which could be in sales, finance, marketing, customer service and logistics, procurement, HR, etc.) are used to provide impeccable service to the organization. You and your team will define and carry out resourcing plans that deliver efficient organizational performance

How You Will Contribute

Provides leadership and direction to the Workforce Admin (T2) team leads in SEA and Central team. The T2 Workforce Admin teams provide subject matter expertise on respective process and performs administrative/ transactional activities (eg. HR database transactions)

Key Responsibilities:

• Analyses and improves team performance
• Provides day to day guidance and direction to the Workforce Admins teams leads to ensure excellent handling of queries and requests
• Ensure effective use of enabling technology including case management tool and building up information available to people managers and employees (FAQs, Knowledge Base)
• Monitor team performance and customer satisfaction with retained HR, business leaders and people managers
• Oversees compliance monitoring, quality assurance and data protection activities
• Lead, coach, motivate, train and inspire direct reports to deliver team and project goals and develop talented individuals who can move on to other HR roles or other roles in the business
• Manages individual and TL service performance
• Drive operational efficiency with a focus on continuous improvement, customer service and meeting SLAs
• Implements & monitors agreed quality standards for the Tier 2 teams, including reviewing and adjusting KPIs / SLAs
• Oversees execution of all WFA T2 Service desk activities and plans daily service delivery

Major Challenges:

• Range of contacts (Employees, People Managers, Retained HR, Expats, Internal/External candidates, Retirees, Vendors)
• HR Operations Lead executes sub-regional to regional processes while managing geographically diverse customer base

Decision Making Authority:

• Oversees the regional activities related to MDS People Services operations

More About This Role

Job specific requirements:

Education:

• University Degree in Business, HR or related field required
• High school degree required

Skills & Experience:

• Experience in multiple areas of HR, expertise in HR administrative processes (ex: leave of absence, separations) management (3-4 years)
• Excellent process management skills
• Strong problem solving and analytical skills
• Good written and verbal communication skills
• Knowledge in HR compliance and controls
• Proven effective team leader, experience coaching, mentoring Experience managing performance driven by SLAs and metrics
• Experience in working in a shared service organization preferred
• Experience managing a team (2-3 years)
• English language fluent
• Experience with data management, working in an HR system (Workday preferred)
• Relationship management experience with client-focus

Dimensions / Scope Data

• Number of Direct Reports: :15 Advisors
• Number of Total FTEs: :15 Advisors
• Reports To: My W&L SEA and Central Lead

Number of Openings Available

1

No Relocation support available

Business Unit Summary

Headquartered in Singapore, Mondelēz International’s Asia, Middle East and Africa (AMEA) region is comprised of six business units, has more than 21,000 employees and operates in more than 27 countries including Australia, China, Indonesia, Ghana, India, Japan, Malaysia, New Zealand, Nigeria, Philippines, Saudi Arabia, South Africa, Thailand, United Arab Emirates and Vietnam. Seventy-six nationalities work across a network of more than 35 manufacturing plants, three global research and development technical centers and in offices stretching from Auckland, New Zealand to Casablanca, Morocco. Mondelēz International in the AMEA region is the proud maker of global and local iconic brands such as Oreo and belVita biscuits, Kinh Do mooncakes, Cadbury, Cadbury Dairy Milk and Milka chocolate, Halls candy, Stride gum, Tang powdered beverage and Philadelphia cheese. We are also proud to be named a Top Employer in many of our markets.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

Regular

Service Operations (Delivery)

Global Business Services