Smelter Operation Readiness - Learning And Development Officer

The purpose of this position is :

Provide a range of specialist, professional technical high quality services to a culturally diverse range of customers. Contribute as a specialist professional team member to a larger team of educational professionals, at all times demonstrating those behaviors that fully support LOD Values and PTFI SHE policies and procedures.

The key duties and responsibilities of this position are :

• Provide service feedback to customers and individual clients in a friendly, timely and professional manner, in order to help customers and individual clients achieve job targets and job competency improvements.
• Understand and competently apply professionally accepted principles of adult learning in all professional services provided, so that such services fully support and give maximum opportunity for directly affected learners to develop job competence.
• Assist to create competency based learning materials directly related to professional expertise ensuring such learning materials and programs created achieve their intended learning outcomes.
• Demonstrate behaviors that match LOD Values, follow and apply PTFI SHE policies and procedures, in order to be a role model for development program participants.
• Competently provide and deliver a range of specialist, technical, professional services in field of expertise in order to meet, department and PTFI customer development needs and quality standards.
• Demonstrate competence in the principles and application of competency based learning, so that development programs created, delivered and assessed meet CBD standards.
• Provide specialist professional technical support services and advice according to approved quality standards, set policies and procedures, required time frames and allocated budget in order to assist LOD meet exceed customer expectations.
• Accurately record and report services provided so that service provision records are consistently kept up to date and regularly reported.
• Assist to create competency based assessment tools, directly related to professional expertise ensuring such competency assessments created accurately and completely assess the learning outcomes addressed.
• Coach and mentor direct reports in order to help them develop the required level of professional job competence.
• Respond to customer inquiries so that professional and specialist services provided meet or exceed customer requirements.
• Successfully complete a range of technical/specialist projects directly related to the specific professional services provided, in order to satisfactorily meet specified time, cost, quality and quantity expectations of customers.

The key challenges in this position include :

• Effectively coaching direct learners and colleagues to reach the required level of professional competence.
• Consistently delivering professional services at the standard expected, within time frames and to budget.
• Managing feedback situations that vary from one to one feedback to group presentations.
• Sensitively and professionally working with colleagues and learners from a wide range of cultures.

The background, education, and work experience needed to succeed in this job are:

Minimum Education and Experience :

• Undergraduate degree (S1) with at least 3 years directly related professional work experience.
• Demonstrated competence in field expertise.

Core Competencies (Knowledge, Skills & Characters) :

• Cultural Sensitivity
• Team Leadership
• Analytical Thinking
• Customer Success Orientation
• Concern for Safety and Environmental

The key areas in which you have decision-making responsibility are :

• Adjusting and modifying the professional content of services provided.
• Adjusting the rates of delivery of services provided based on professional factors that impact quality and quantity of delivery.

Dimensions:

Financial° N/A.

Non-Financial° N/A.

Dateline : 27 June 2023