Learning & Development Manager Jobs

Job Number 23114519
Job Category Human Resources
Location A Luxury Collection Resort & Spa, Labuan Bajo, One Marriott Drive, Labuan Bajo, Indonesia, Indonesia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
Resort Overview
Cradled between a labyrinth of wild forests and the pearlescent shores of the Flores Sea, sits the luxurious sanctuary of Ta’aktana, a Luxury Collection Resort & Spa, Labuan Bajo. A haven made for the adventurous, sea-seeking Explorers and Collectors from near and far.
Easily accessible, it is the perfect base to explore everything West Flores and Komodo National Park offer at one's own rhythm.
This is Marriott International's first property in the region of Flores. With 70 keys including luxuriously appointed Sea Villas, Family Suites and oversized rooms, this property will be one of a kind in the portfolio of the company in Indonesia.
A wedding chapel to make those memories unforgettable, culinary delights to tantalize the tastebuds, views of spectacular sunsets from a Bar immersed in the sea to relaxing spa treatments are just some of the choices that we be on offer to the discerning traveller.
Job Summary
Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.
CANDIDATE PROFILE
Education And Experience

• 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.

OR

• 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.

CORE WORK ACTIVITIES
Administering Employee Training Programs

• Observes service behaviors of employees and provides feedback to individuals and/or managers.
• Meets with training cadre on a regular basis to support training efforts.
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Promotes and informs employees about all training programs.
• Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
• Helps employees identify specific behaviors that will contribute to service excellence.
• Ensures employees receive on-going training to understand guest expectations.

Evaluating Training Programs Effectiveness

• Meets regularly with participants to assess progress and address concerns.
• Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
• Ensures adult learning principles are incorporated into training programs.
• Monitors enrollment and attendance at training classes.
• Measures transfer of learning from training courses to the operation.
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.

Developing Training Program Plans and Budgets

• Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
• Develops specific training to improve service performance.
• Drives brand values and philosophy in all training and development activities.
• Aligns current training and development programs to effectively impact key business indicators.
• Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision.
• Establishes guidelines so employees understand expectations and parameters.
• Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

Managing Training Budgets

• Manages budget in alignment with Human Resources and property financial goals.
• Utilizes P-card if appropriate to control and monitor departmental expenditures.
• Participates in the development of the Training budget as required.
• Manages department controllable expenses to achieve or exceed budgeted goals.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
The Luxury Collection is a glittering ensemble of locally authentic hotels and resorts from around the world. Our hotel teams curate the world’s most enriching and desirable destination experiences. Our mission is to guide our guests, these seasoned travelers on transformative journeys that touch their spirits, enrich their lives and create lasting memories. If you are someone with an appreciation for evocative storytelling and a desire to provide genuine, personalized, and anticipatory service, then we invite you to join us on our journey and explore a career with The Luxury Collection.