Smelter Operation Readiness - Engineer Systems Management

The purpose of this position is:

The Engineer Systems Management will be responsible for the installation, maintenance, configuration, and reliable operations of servers, storage, backups, and disaster recovery environment, to ensure the efficient and uninterrupted operation of the compute environment, as well as to maintain the security and integrity of the data stored within.This position will play a crucial role in ensuring the smooth operating of the organizations server infrastructure, which is essential for maintaining productivity and keeping the business running smoothly.

The key duties and responsibilities of this position are:

• Installation, maintenance and repair of data center hardware and software.
• Managing data center security, ensuring that the data center is secure from unauthorized access or cyber-attacks.
• Collaborate with other IT teams to ensure that all systems are integrated and working together seamlessly.
• Ensure the reliable and secure operations of the data center, and to ensure that it meets the needs of the business.
• Monitoring server and storage performance as well as event logs to identify any issues or potential problems and take steps to address them before they impact the business.
• Executing server and storage infrastructure upgrades, such as upgrading hardware, software and ensuring these upgrades are implemented in a timely and efficient manner.
• Ensure the timely and accurate reporting of system related issues and resolutions in accordance with ITSM standards.
• Participate in the development and implementation of IT projects related to server and storage infrastructure.
• Patching, ensuring the environment is continuously updated and patched to remediate all known vulnerabilities and reducing the risk of zero-day attacks.
• Managing user accounts, permissions, and access rights.
• Ensuring compliance with statutory and regulatory requirements including Sarbanes-Oxley Act (SOX) related to data retention, security, and privacy.
• Backing up and restoring data to prevent loss in the case of system failure.

The key challenges in this position include:

• Keeping up with Technological Advancements: Data center technology is constantly evolving, and it can be challenging to keep up with the latest trends and best practices. It is important to stay up to date with industry trends and advancement to ensure that you are providing the best possible support. This means you need to invest time and resources in continuous learning and development.
• Meeting Service Level Agreements: Ensuring that the systems you manage meet the service level agreements set by the organization. This requires effective communication with other departments and stakeholders to ensure that service expectations are met.
• Data Security: The metals industry relies heavily on data to make informed decisions. As a systems engineer, you will need to ensure that the servers and storage are secure from unauthorized access and that sensitive data is protected from cyber threats.
• Hazardous Environment: Smelting operations can be dangerous, you must be aware of and follow strict safety protocols when visiting and working in these environments, using specialized protective gear to ensure safety.
• Equipment Maintenance: Server and storage systems requires frequent maintenance and repairs. As a systems engineer, you will need to coordinate with maintenance teams to ensure that equipment downtime is minimized, and server connectivity is restored as quickly as possible.
• Ensuring Compliance with Regulations: There are numerous government regulations that govern the use and management of data. You need to understand and follow the regulations, including Sarbanes-Oxley Act (SOX) and implementing appropriate security measures to protect the systems and sensitive data.
• High Pressure Environment: Mining and smelting operations are often high-pressure environments where downtime can result in significant financial losses, you may need to deal with high-pressure situations where time is of the essence. You need to be able to make quick decisions and take appropriate actions to resolve issues promptly.
• Capacity Planning: As the number of users and data grows, it is important to anticipate and plan for future capacity needs. This requires careful monitoring of system performance and usage trends to ensure that there is enough capacity to handle future growth.
• Resolving Complex and Technical Issues: This role will be responsible for handling complex technical issues that the team may not be able to resolve on their own. This requires a strong technical background and the ability to troubleshoot and solve problems quickly.

The background, education, and work experience needed to succeed in this job are:

Minimum Education & Experience

• Certification, Nutanix Certified Professional (NCP)
• 5+ Years of experience in systems administration management.
• Bachelors degree in Computer Science or related field.
• Certification, Microsoft Certified Systems Administrator (MCSA)
• Certification, VMware Certified Professional (VCP)

Core Competencies (Knowledge, Skills & Characters)

• Excellent communication and leadership skills.
• Proficiency in spoken and written English, technical and conversational.
• Knowledge of safety procedures and regulations in the metal processing industry.
• Ability to work independently and in a team environment.
• Knowledge and understanding of process control and data acquisition systems.
• Knowledge of regulations that govern data retention and privacy including Sarbanes-Oxley Act (SOX)
• Automation, experience with scripting and automation tools to streamline repetitive tasks and increase efficiency.
• Strong technical skills in areas such as server and network administration, operating systems, databases, Active Directory, virtualization, and security.
• Excellent problem-solving and analytical skills.
• Flexibility to work outside regular business house when necessary.
• Experience in mining or process automation industries is a plus.
• Ability to prioritize and manage multiple projects simultaneously.

The key areas in which you have decision-making responsibility are:

• Installing and Configuring: A systems engineer is responsible for installing, configuring, and maintaining hardware and software in the data center. You need to make sure that all the hardware and software is up to date and working properly.
• Monitoring: Responsible for monitoring the systems performance and ensuring that it is running efficiently. Need to identify and resolve any issues that may cause downtime or slow performance.
• Compute and Storage Capacity Planning and Management: Making decisions related to compute, memory and storage capacity, management, and data archiving.
• Technology Upgrades: Make decisions about when and how to upgrade hardware and software. This includes assessing the impact of upgrades on end-users and control systems, developing upgrade plans, and coordinating the implementation of upgrades with other teams within the organization.
• Securing: Responsible for ensuring that the businesss server infrastructure is secure from cyber threats. Need to monitor the systems for any vulnerabilities and take necessary measure to protect the businesss data.
• Evaluating New Technologies: Evaluate new technologies and tools that can improve the support services. This includes evaluating new software applications, hardware and other technologies that can enhance the user experience.
• Creating and Maintaining Documentation: Responsible for creating and maintaining documentation on the systems infrastructure. This includes documenting procedures, configurations and any changes made to the infrastructure.
• Planning and Designing: A systems engineer is responsible for designing, planning a, and maintaining the data centers infrastructure. You need to assess the business needs and plan the infrastructure accordingly.
• A systems engineer key decision-making responsibilities involve ensuring the data center infrastructure is secure, efficient, and meets the business needs.

The key areas in which you have decision-making responsibility are:

• Compute and Storage Capacity Planning and Management: Making decisions related to compute, memory and storage capacity, management, and data archiving.
• Technology Upgrades: Make decisions about when and how to upgrade hardware and software. This includes assessing the impact of upgrades on end-users and control systems, developing upgrade plans, and coordinating the implementation of upgrades with other teams within the organization.
• Installing and Configuring: A systems engineer is responsible for installing, configuring, and maintaining hardware and software in the data center. You need to make sure that all the hardware and software is up to date and working properly.
• Creating and Maintaining Documentation: Responsible for creating and maintaining documentation on the systems infrastructure. This includes documenting procedures, configurations and any changes made to the infrastructure.
• A systems engineer key decision-making responsibilities involve ensuring the data center infrastructure is secure, efficient, and meets the business needs.
• Planning and Designing: A systems engineer is responsible for designing, planning a, and maintaining the data centers infrastructure. You need to assess the business needs and plan the infrastructure accordingly.
• Securing: Responsible for ensuring that the businesss server infrastructure is secure from cyber threats. Need to monitor the systems for any vulnerabilities and take necessary measure to protect the businesss data.
• Monitoring: Responsible for monitoring the systems performance and ensuring that it is running efficiently. Need to identify and resolve any issues that may cause downtime or slow performance.
• Evaluating New Technologies: Evaluate new technologies and tools that can improve the support services. This includes evaluating new software applications, hardware and other technologies that can enhance the user experience.

Dimensions

Financial

• Repair or Replace: Making decisions as to if repairing or replacing a device would be the most cost-effective long term.
• Cost Control: Will be responsible for controlling costs associated with the data center, including identifying areas for cost savings.

Non-Financial

• Customer Satisfaction: Must ensure that the systems you manage are meeting the needs of the organizations one thousand end users, spread across several geographic locations, including users working remotely and resolving technical issues in a timely and effective manner.
• Maintain: Must manage the lifecycle of data center hardware and software assets as well as manage data retention.

Dateline: 27 Mei 2023