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Kyc/Customer Service Lead - Indonesia
Company | Binance |
Address | Area DKI Jakarta, Indonesia |
Employment type | FULL_TIME |
Salary | |
Category | Pengembangan Perangkat Lunak |
Expires | 2023-06-17 |
Posted at | 11 months ago |
Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.
- Evaluate overall organization, performance, by gathering, analyzing, and interpreting data and metrics
- Develop and implement productivity and cost reduction opportunities
- Coordinate with a third party, or vendor, regarding to our operational activity
- Formulate business strategy, advise management and execute on all aspect of operations to achieve OKR, cost control and implement SOP
- Cross-functional and cross-country collaboration on all projects
- Responsible in hiring, training and retaining operations staffs
- Coordinate with other internal divisions and use technology to deliver superior customer experience through Company’s omni-channel approach
- Build and manage a CS/KYC team that can respond to customer inquiries quickly and properly with following the laws and regulations
- Problem Solving
- At least 5 years experience with at least 1 year in a cryptocurrency or Tech space, crypto exchange or retail financial products industry experience preferred.
- High level of ownership and integrity
- Ability to communicate effectively in both Indonesian and English
- Bachelor degree from a reputable university or equivalent
- Good sense of business process, strong leadership and management skills
- Able to work in a fast paced and ambiguous industry where regulations are catching up
- Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
- Fast moving, challenging and unique business problems
- International work environment and flat organisation
- Flexible working hours, Casual work attire
- Possibility for relocation and international transfers mid-career
- Competitive salary
- Great career development opportunities in a growing company
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