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Head Home Billing Service Excellence

Company

PT. XL Axiata Tbk
Address Jakarta Raya, Indonesia
Employment type FULL_TIME
Salary
Category Telekomunikasi
Expires 2023-08-19
Posted at 9 months ago
Job Description
Description
  • Create and provide a prioritized list of consumer to be invoiced or other treatment needed to related stakeholders
  • Maintain and/or ensure maintenance of consumer records related to invoicing and bill payment
  • Provide customer support to customers with disputes or inquiries concerning invoices or billing process
  • Advise team on proper, legal parameters for collections practices
  • Oversee the preparation of statements and bills
  • Review work of billing team to ensure accuracy, resolving inconsistencies as needed
  • Locate, or assist in the location of, hard-to-reach clients
  • Draft and distribute weekly reports of invoicing and billing metrics
  • Performs other related duties as assigned.