General Manager - East Indonesia District Branch

You will provide leadership & direction to your teams at a Branch level with a focus on customer engagement, commercial activities along with troubleshooting with your functional teams.

Your Role

Your primary objectives will be to lead the strategic development of your branch, ensuring its overall effectiveness & profitability as evidenced in your PnL. You will take the lead in commercial activities to leverage your existing product portfolio and services by developing new accounts while maintaining existing partnerships, leaving the management of daily sea and air logistics operational tasks with our Operational Care Centers (OCC).

Your Responsibilities

• Depending on local structures, this role may take direct responsibility for the Customer Care Team in the

same location.

• To ensure that branches profitability is maximized by ensuring that all customer engagement activities are

delivered to the highest levels ensuring that you step into issue resolution as + when required.

• To ensure that various key performance indicators + are monitored/maintained whether this is related to

Human Resources, Finance or Customer Care Location activities, including ensuring that

compliance/statutory report requirements are maintained at the highest levels at all times.

• To ensure that all reporting requirements whether internal or external are met + that quality data is

presented.

• To partner with Human Resources across all people matters, ensuring you are attracting, developing +

retaining talent.

• To represent the company in relation to any required regulatory functions.

Your Skills And Experiences

• Focus on customer and stakeholder relationships
• Able to manage complexity
• Strong leadership skills
• Strong commercial acumen