Customer Service Specialist (Live Chat)

About the job

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them.

Responsibilities

• Own customer communications from initial contact until resolution, escalating issues to relevant departments as necessary.
• Progress like never before. Your career path progress within 1-2 years. Specialist > Team Leader > Manager > Senior Manager
• Work together as a team to achieve timely turnaround time and quality replies to every customer
• Deliver an amazing experience to every customer by going above and beyond their inquiries, feedback, and needs.
• Proactively provide constant feedback to the team on market trends, unmet needs, and opportunities to create impact for our customers.
• Provide timely and professional assistance customers via various channels (live chats, social media, inbound phone calls, and emails)
• Be the owner of the customer feedback loop to internal functions to help create better products and help improve customer experience.

Requirements

• Minimum Diploma/Degree in any field
• Full Training Provided
• Ability to communicate with customers with a level of empathy
• Applicants must be willing to work on shifts/weekends
• Fresh graduates who are interested to embark on a meaningful career are encouraged to apply
• Required language(s): English, Indonesian

Why Join Us

• Team culture - highly practical and results oriented
• Free training and development, constantly improve yourself
• Great lifestyle - gym memberships, free weekly lunch, rebates, free trips and many more
• Be at the forefront at tackling the hardest problems within the financial services industry
• Subsidized insurance coverage for medical and life insurance