Customer Service Marketing Volunteer - (Open For Students)

✦This is a free unique volunteer opportunity for students to volunteer with a British Tech Company in order to build real-world experience and skills toward a career as a Graphic Designer.

𝗔𝗯𝗼𝘂𝘁 SkilledUp Life

At SkilledUp Life, we are passionate about:

·Developing a global talent pool.

·Building tech companies.

On the talent side, we want to solve the following problem once and for all:

·How do you get a j0b if you don’t have Experience?

·How do you get Experience if you don’t have a Job?

Every time you want to gain real Experience, we want SkilledUp Life to be the first brand that comes to your mind. Achieving this is not a mean task. We want your help to realise our vision.

𝗔𝗯𝗼𝘂𝘁 𝘁𝗵𝗲 𝗢𝗽𝗽𝗼𝗿𝘁𝘂𝗻𝗶𝘁𝘆

We are seeking a motivated and customer-oriented individual to join our Company as a Customer Services Marketing professional. In this role, you will be responsible for providing excellent customer support while also supporting our marketing initiatives. Your ability to build strong relationships with customers, address their inquiries and concerns, and contribute to marketing campaigns will play a crucial role in enhancing customer satisfaction and promoting our products and services.

Role and Resposibilities

·Respond to customer inquiries via various channels (phone, email, chat) promptly and professionally.

·Provide product information, troubleshoot issues, and offer solutions to customer problems.

·Ensure customer satisfaction by addressing concerns, resolving complaints, and maintaining a helpful and friendly demeanour.

·Build and maintain strong relationships with customers, understanding their needs, and identifying opportunities to provide personalized assistance.

·Proactively engage with customers to gather feedback, gather testimonials, and identify potential upsell or cross-sell opportunities.

·Collaborate with the sales team to identify customer success stories and leverage them for marketing purposes.

·Assist in the development and execution of marketing campaigns and initiatives, ensuring alignment with customer needs and preferences.

·Contribute to the creation of marketing materials, such as website content, blog posts, social media updates, and email newsletters.

·Support lead generation efforts by capturing customer insights and feedback, identifying potential leads, and providing data for market research.

Qualifications and Education Requirements:

·Bachelor’s degree in Marketing, Communications, or a related field (or equivalent practical experience).

·Proven experience in customer service or customer-facing roles, preferably in the education or technology industry.

·Excellent communication and interpersonal skills, with the ability to build rapport and empathize with customers.

·Strong problem-solving skills and the ability to handle customer complaints and resolve conflicts effectively.

·Familiarity with CRM systems and support ticketing platforms.

·Knowledge of marketing principles and techniques, including content creation and social media management.

·Proficiency in written and verbal communication, with the ability to adapt messaging for different audiences.

·Detail-oriented and organized, with the ability to multitask and prioritize tasks in a fast-paced environment.

·Positive attitude, resilience, and a strong customer-centric mindset.

Preferresd Skills

·Strong attention to detail and problem-solving skills

·Excellent written and verbal communication skills

·Ability to work independently and collaboratively in a team environment

·Strong organizational and time management skills

·Analytical mindset and ability to think critically

·Adaptability and willingness to learn new technologies and tools

·Passion for quality and continuous improvement

𝗗𝘂𝗿𝗮𝘁𝗶𝗼𝗻

-Ability to commit 2-3 hours per day

-3 months duration

𝗘𝗻𝗱𝗼𝗿𝘀𝗲𝗺𝗲𝗻𝘁𝘀

Once a satisfactory outcome is delivered, we will:

·Provide a testimonial against your profile on SkilledUp Life.

·Provide a testimonial for LinkedIn that can also be added to your CV/Resume.

·Allow you to add SkilledUp Life Company Name to your LinkedIn Profile.

• Provide a LinkedIn testimonial

𝘿𝙞𝙨𝙘𝙡𝙖𝙞𝙢𝙚𝙧

This is a voluntary position, i.e. there is no direct financial compensation, a promise of future paid work, or any taxable benefit.

𝑨𝒃𝒐𝒖𝒕 𝑨𝒑𝒑𝒍𝒚𝒊𝒏𝒈:

Please note that if your Linkedin Application is accepted, you would need to apply through the SkilledUp Life platform (free). You will be guided through that process once your Linkedin Application is processed.