Consumer Insights [Account] Executive

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in.

To start a career that is out of the ordinary, please apply...

Job Details

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in.

To start a career that is out of the ordinary, please apply...

Job Details

Understand People. Inspire Growth.

Kantar

Worldpanel Division

Account Executive (6 months contract, convertible to permanent)

South Jakarta, Indonesia

Kantar is the world’s leading evidence-based insights and consulting company. We have a complete, unique and rounded understanding of how people think, feel and act; globally and locally in over 90 markets. By combining the deep expertise of our people, our data resources and benchmarks, our innovative analytics and technology, we help our clients understand people and inspire growth.

Purpose of the role

Assists the Associate Account Manager (AAM), Account Manager (AM) or Senior Account Manager (SAM) in managing client requirements

Role deliverables:

Client Management

• Schedules internal meetings with Operations team to discuss timetables for each client requirement.
• Assists in the preparation of summaries in the top line reports
• Keeps AAM/AM/SAM updated on the status of client requirement
• Does internal follow-up within 1 week after presentation
• Discusses details of client’s requirements with AAM/AM/SAM
• Conducts desk research to enhance analysis of data.
• Ensures that client is billed for the total cost
• Conducts standard checks to ensure that deliverables are error-free
• Joins AAM/AM/SAM in discussions with clients and takes down notes on their needs/study objectives
• Prepares presentations for clients
• Prepares top line reports or regular deliverables for submission to clients

Documentation and Presentation

• Coordinates with client on date of presentation
• Responsible for accomplishment of internal forms such as database forms, World Panel Online (WPO) forms
• Attends and assists AAM/AM/SAM during client presentation and meetings
• Coordinates internally with Admin/Finance on the requirements of the subscription
• Facilitates sending of Customer Satisfaction Survey to clients in coordination with Executive Assistant
• Assists in the preparation of the final report
• Archives all working files for security measure
• Documents internal and external minutes of the meeting

Scope of the role:

Relationship with Clients:

• Learns and understands the market of your clients (structure, major trends, main players, latest launches, key initiatives)
• Understands the current business issues
• Practices good face-to-face communication with client contacts
• Understands what is the level of service committed with the clients
• Be in the loop of client news
• Participates in client briefing sessions

Relationship with Operations:

• Handles itemisation
• Creates a database delivery schedule and adheres to it
• New launch update
• Direct contact with OP team to solve all problems related to diary and database (DB re-run, itemisation renew)
• Maintains close coordination with the related Dictionary handler (DE)
• Ensures that data requirements are met.
• Uses and help develops software applications (ie. Macros…) to handle dataset efficiently

Knowledge and skills required:

• A fast learner, good in numbers and attentive to details
• Knowledge of various statistical and analytical techniques and/or tools is an advantage.
• Articulate at conveying ideas, both oral and written.
• Innovative, adaptable and flexible.
• College degree in any of the following – Communication Research, Marketing, Statistics, Math, Economics, Management, Psychology or any related discipline.
• Demonstrates intellectual and professional integrity.
• Able to work independently with minimal supervision.
• Proficient in MS PowerPoint, Excel and Word
• Good networking skills and service orientation.
• Good presentation skills

Experience: 1-2 years or Fresh graduates are welcome!

Location

Jakarta, Menara Standard Chartered, Indonesia