Cluster Beverage Manager - Hyatt Regency Bali

Organization- Hyatt Regency Bali

Summary

Hyatt Regency Bali, a delightful beachfront hotel in Sanur built on nine hectares of lush tropical gardens. The beachfront resort is elegantly designed with a modern Balinese touch and overlooks the Indian Ocean.

We would like to invite you, to join us as Hyatt Regency Bali associates, In our journey to provide our guests with immersive Sanur village experiences. Our values – Empathy, Integrity, Respect, Inclusion, Experimental, and Wellbeing – are our guiding principles and shaped our culture.

To function as the Cluster Beverage Manger for the Food and Beverage Department, and to ensure that all the outlets and banquets beverage programs operate successfully, in accordance with the standard of the hotel and are individually profitable.

Main Duties

• Building rapport with guest and creating database for wine lovers in the local community to invite them to our events and promotions.
• To be a-hands on Manager and be present at all times on the floor, especially during busy periods.
• To ensure all associates deliver the brand promise and provide exceptional guest service at all times.
• Create yearly beverage promotion plan for both properties, taking ownership for promotions sales activity, P&L and review.
• Increase beverage sales via training, reviewing and understating the market trends.
• To fully understand and strictly adhere to all of the policies and procedures outlined in the Departmental Operations Manual.
• To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks.
• Manage the beverage program menu design for each individual outlet and event area by focusing on the market trend, customer request and outlet concepts.
• Review and standardize cocktail recipes of both properties, working together with both bar teams insuring receipts are followed up.
• To respond to the results of guest satisfaction surveys and ensure the relevant changes are implemented.
• To keep a positive and professional relationship between Restaurant Service and Restaurant Kitchen associates.
• To be fully aware of all activity within the Hotel’s on a day to day basis.
• Being visible leader in operation.
• Review P&L of both properties, making suggestions to Cluster Director of Food and Beverage to insure hotels preform as per established budget and business goals.
• To respond to any changes in the restaurant function as dictated by the hotel’s.
• To ensure all associates provide excellent service to internal customers in other departments as appropriate.
• To handle all guest and internal customer complaints and enquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• To standardize the beverage offerings between Regency and Andaz Bali, reviewing standards in both properties and suggest improvements and offerings between properties.
• To liaise with the service and kitchen associates on daily operation and quality.

Qualifications

This position is only for Indonesian

• Strong in leadership and business acumen.
• Excellent English communication skills, strong guest service mindset and people management & development skills.
• Has minimum 2 (Two) years experience in a similar position in 5 (five) stars International Hotel Chain.
• Have a degree in Hospitality or Business Management.
• Previous experience in Luxury Hotel / High-End freestanding establishment or international experience are advantages.