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Guest Relations Manager - Ayana/Bali

Company

AYANA Resort and Spa, BALI
Address Bali, Indonesia
Employment type FULL_TIME
Salary
Category Teknologi, Informasi, dan Internet
Expires 2023-06-21
Posted at 11 months ago
Job Description
We are in search of young talent with an energetic personality, yet elegant that fulfill the requirements for a Guest Relations Manager to work with our Rooms team at the finest 5-star luxury resort in Bali.
Responsibilities
  • Proven track record in deescalating any setbacks with the guests.
  • Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
  • Ensure compliance with health and quality standards
  • Provide information about amenities, area and venues and promote services
  • Review arrival lists to welcome guests
  • Attend to special guests (e.g. VIPs) and answer their inquiries
  • Help with the scheduling.
  • Anticipate guest needs and build rapport with customers
  • Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
Requirements
  • 1 or 2 years experience in similar position
  • Bachelor's degree in Rooms Division, Hotel Management, or other relevant fields. Bachelor's degree is desirable
  • Strong market sense and results orientation
  • Strong affinity for and commitment to the hotel industry
  • Understanding of all hotel management best practices and relevant laws
  • More preferable for Japanese Expatriate
  • Hands-on experience with Hotel Management software (PMS)