Guest Relations Manager Jobs
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By REDY Indonesia
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By The Ritz-Carlton Hotel Company, L.L.C.
At Jakarta, Indonesia
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By The Ritz-Carlton Hotel Company, L.L.C.
At Jakarta, Indonesia
Agent-Guest Relations Jobs
By The Ritz-Carlton Hotel Company, L.L.C.
At Jakarta, Indonesia
Guest Relations Agent Jobs
By The Ritz-Carlton Hotel Company, L.L.C.
At Jakarta, Indonesia
Guest Relations Officer Jobs
By Somewhere Lombok
At Lombok, Indonesia
Agent-Guest Relations Jobs
By Marriott Hotels
At Batam Centre, Indonesia
Guest Relations Manager Jobs
By Bali Staff Solutions
At Kuta Utara, Indonesia
Are you looking for an exciting opportunity to make a difference in the hospitality industry? We are looking for an experienced Guest Relations Manager to join our team and provide exceptional customer service to our guests. As the Guest Relations Manager, you will be responsible for creating a welcoming and friendly atmosphere for our guests and ensuring their satisfaction. If you have a passion for hospitality and customer service, this is the perfect job for you!
Overview Guest Relations Managers are responsible for providing excellent customer service to guests and ensuring their satisfaction. They are in charge of managing the front desk, handling customer inquiries, and resolving any customer complaints. They also coordinate with other departments to ensure that guests have a pleasant experience. Detailed Job Description Guest Relations Managers are responsible for providing excellent customer service to guests and ensuring their satisfaction. They are in charge of managing the front desk, handling customer inquiries, and resolving any customer complaints. They also coordinate with other departments to ensure that guests have a pleasant experience. They must be knowledgeable about the hotel’s services and amenities, as well as local attractions. They must be able to handle difficult situations with tact and diplomacy. Job Skills Required• Excellent customer service skills
• Excellent communication and interpersonal skills
• Ability to handle difficult situations
• Knowledge of hotel services and amenities
• Knowledge of local attractions
• Ability to work in a fast-paced environment
• Ability to multitask
Job Qualifications
• Bachelor’s degree in hospitality management or related field
• Previous experience in a customer service role
• Knowledge of hotel operations
• Knowledge of local attractions
• Ability to work in a fast-paced environment
• Ability to multitask
Job Knowledge
• Knowledge of hotel services and amenities
• Knowledge of local attractions
• Knowledge of hotel operations
Job Experience
• Previous experience in a customer service role
• Previous experience in a hospitality management role
Job Responsibilities
• Manage the front desk and handle customer inquiries
• Resolve customer complaints
• Coordinate with other departments to ensure guests have a pleasant experience
• Provide excellent customer service to guests
• Ensure guest satisfaction
• Maintain knowledge of hotel services and amenities
• Maintain knowledge of local attractions
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