Guest Relations Manager Jobs

A Beach Club inCanggu, Baliis looking for a talented and enthusiasticGuest Relations Manager (Full-time)

Responsibilities:

• Monitor guest feedback and proactively address any issues or concerns to ensure high levels of guest satisfaction and repeat business
• Build and maintain strong relationships with guests
• Responsible for reporting daily, weekly and monthly as required
• Represent the brand and venue within the wider community ensuring an appropriate level of community engagement and social welfare initiatives as per the venues Social Responsibility programme
• Train, coach and mentor guest relations and reservations staff, ensure they are knowledgeable about the club's offerings and equipped to provide exceptional service
• Handle VIP guest arrivals, personalized amenities and ensure their unique requirements and preferences are met throughout their stay
• Collaborate with various departments such as F&B, events and operations to ensure seamless coordination and delivery of guest services
• Assist in planning and executing special events, coordinate with the events team to ensure guest satisfaction and smooth event operations
• Lead and supervise the guest relations team to provide excellent service, ensure guests feel welcomed, valued and cared for throughout their visit
• Oversee guest reservation systems and processes, ensure accurate bookings and effective communication with guests regarding reservations and special requests

Requirements:

• Exceptional interpersonal skills, communication skills and customer service skills
• Indonesian citizen
• Proven ability to lead and motivate a team to deliver exceptional service
• Access to influential and promotional contacts in Bali and abroad would be a plus
• Fluent in written and verbal English communication
• Outgoing personality and able to build a strong rapport with customers and team
• Proven 3+ years of experience as a Guest Relations Manager or similar role in Hospitality Management, Beach Club or Resort setting
• A great work ethic and thinking outside the box
• Ability to prioritize tasks, manage time effectively and work efficiently under pressure
• Willingness to work in shifts including weekends, holidays and evenings when necessary
• Awareness and understanding of local customs and traditions in Indonesia
• Strong problem-solving abilities with a proactive and solution-oriented mindset