Guest Service Agent Jobs

A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

What will I be doing?

As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:

• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Demonstrate a high level of customer service at all times
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Comply with hotel security, fire regulations and all health and safety legislation
• Follow company brand standards
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
• Assist other departments, as necessary
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities

What are we looking for?

Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Competent level of IT proficiency
• Positive attitude and good communication skills
• Professional manner with an emphasis on hospitality and guest service
• Previous experience in a customer-focused industry
• Commitment to delivering a high level of customer service
• Ability to work on your own and as part of a team
• Ability to multi-task while maintaining a positive attitude when working with a Guest
• Calm, efficient, and organized with great attention to detail
• Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
• Previous experience in cash handling
• Conflict resolution experience

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

Hilton Bandung

Schedule

Full-time

Brand

Hilton Hotels & Resorts

Job

Guest Services, Operations, and Front Office