Customer Service Officer - Singapore Airlines Service Centre At Ion Orchard

The successful candidate will be part of SIA's Sales & Marketing Division.
Responsibilities

• Attending to general enquiries
• He/She will be rostered for shifts within the daily operating hours of 8.30am and 6pm, including weekends and public holidays, on a rotational basis
• Handling membership related transactions
• Assist in backroom administrative functions and other ad-hoc duties if necessary
• Providing reservations and ticketing services (e.g. making or changing flight bookings, issuing/reissuing tickets, processing refunds)
• Attend to walk-in customers and perform frontline services at the Service Centre located in ION Orchard. These include:

Requirements

• Able to adapt quickly in response to changes and have the ability to handle work stress
• Work experience in the airline/travel industry or customer services, with knowledge of airline tariffs and ticketing will be an added advantage.
• Minimum of Higher NITEC or equivalent
• Possess good verbal and written communication skills and customer service attributes
• Working knowledge in Microsoft Office
• Training in essential customer service, transactional skills and systems will be provided
• A team player and a quick learner