Spv Customer Service Jobs

Responsibilities:

• Educating employees and or new members of sales
• Supporting employee’s career development
• Supervise sales representatives and assistants
• Research potential leads from business directories, web searches, or digital resources
• Track weekly, monthly, and quarterly performance and sales metrics
• Assist sales representatives and team to meet and exceed goals
• Work with sales team when closing sales
• Answer potential customer questions and follow-up call questions
• Meet all sales quotas and goals
• Receive and report on all sales leads
• Understand customer needs and offer solutions and support
• Organize and coordinate sales representative’s schedules

Requirements:

• Persuasive and goal-oriented
• 1 year of previous experience in customer support, client services, sales, or a related field
• Ability to multitask, prioritize, and manage time efficiently
• Excellent verbal and written communication skills
• Bachelor's degree in business administration, business, or related field preferred
• Basic computer skills and experience with tracking and recording call information, filing documents, or updating customer profiles/accounts; may include entering and tracking merchandise, scheduling with Microsoft Office Suite or similar software
• In-depth understanding of company services and its position in the market
• Focused on customer service
• Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, paths, troubleshooting, or method for a positive customer experience
• Demonstrated and proven sales results