(Securities) Customer Service Staff - Remote

About the Company:


Our client is a leading financial platform for cryptocurrency trading, with an unwavering focus on enabling investors to achieve the highest potential returns while maintaining control over market risk. They are renowned for providing the most cost-effective trading options, featuring some of the lowest spreads down to $0 and a mere 0.08% commission. This unique approach to fee structure illustrates their commitment to maximizing investor profitability. They believe that investment should not be a costly endeavor, but rather an opportunity to cultivate wealth with minimal expenditure.

Recognizing the diverse needs of their clientele, our client offers a versatile trading experience across various platforms including Web, mobile app, and notably, MetaTrader 5 (MT5). Their compatibility with MT5 not only allows users the convenience of platform choice but also the ability to leverage automated trading features. Features such as the Expert Advisor (EA) enhance the investment process, adding a layer of smart convenience to your trading activities. They understand that in the fast-paced world of crypto trading, intelligent automation can be the key to staying ahead.

What sets our client apart is their provision of professional investing services, specifically their selective offering of mainstream trading products from top-ranking cryptocurrencies. By focusing on high trading volume and liquidity of mainstream cryptocurrencies, they offer lower price volatility, providing investors with the ability to control market risk effectively. They strive to provide a secure, high-throughput, safe, and low latency trading environment, empowering their clients to access highly liquid markets. Their team, composed of visionary developers, merge imagination with practical expertise to craft market solutions. They remain committed to meeting emerging needs, continually innovating, and ensuring their clients have better choices in their trading endeavors. Their promise is to deliver a broad financial prospect to the cryptocurrency industry while maintaining a steadfast commitment to security, convenience, and outstanding service.

Responsibilities:

• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Identify and assess customers' needs to achieve satisfaction.
• Understand the functionalities and intricacies of our client's investment platform to provide accurate and helpful information.
• Respond to customer inquiries via email and telephone with professionalism and in a timely manner.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.

Your Qualification:

• Experience in investment or financial services sector is preferred but not mandatory.
• Minimum of one year of experience in a customer service role.
• Exceptional communication and interpersonal skills, with proficiency in written and spoken English.
• Proficient in using computer software and office systems.
• High school diploma or equivalent; higher degree in a relevant discipline will be appreciated.
• Ability to handle stressful situations and remain calm and courteous under pressure.
• Understanding of or willingness to learn about the investment platform.
• Ability to multitask, prioritize, and manage time effectively.
• Customer orientation and ability to adapt/respond to different types of characters.