Guest Relations Officer - Japenese Speaking - Delonix Hotel Karawang

We are looking for a Guest Relations Officer to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers. Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities.

Requirements

• Excellent organizational and time-management skills
• Proven experience as a Guest Relations Officer
• Outstanding communication abilities
• Familiarity with hospitality industry standards
• Proficiency in Japanese English
• Willing to be placed in Karawang