Sme Relations Associate Jobs

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• Request SMEs to fill out the survey, emphasizing the importance of their participation.
• Maintain accurate records of all interactions and update the database accordingly.
• Introduce yourself and explain the purpose of the progress survey.
• Contact SMEs from a provided database via email or phone.
• Collaborate with the survey team to analyze and report survey results.
• Provide any necessary guidance or clarification regarding the survey questions.
• Follow up with SMEs to ensure survey completion and address any queries they may have.

Job Requirements:

• Prior experience in customer service or data collection is preferred.
• Proficient in using email and phone communication tools.
• Excellent interpersonal skills to engage with SMEs and build rapport.
• Strong communication skills, both written and verbal.
• Ability to explain survey questions clearly and provide necessary guidance.
• Strong organizational and time management skills to meet targets and deadlines.
• Familiarity with SMEs and their challenges would be an advantage.
• Attention to detail in recording information and maintaining databases.