Client Service Associate - Indonesian Market (Relocation To Thailand)

#BeMore

Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

• Comprehensive medical, insurance, or social security coverage
• Be coached and mentored by experts in your field
• Flexible working arrangements
• World-class workspaces
• Positive culture for you to #BeMore at work
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Easy to locate area with direct access to public transport
• Attractive remuneration, great perks, and performance incentive
• Join a global company, winner of hundreds of industry awards

What’s your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Build sustainable relationships and engage customers by taking the extra mile
• Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and the customer experience.
• Provide excellent support experience to customers via all relevant communication channels.
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs
• Possess strong time management skills and motivated to exceed expectations.
• Excellent verbal and written communication skills in English and Bahasa Indonesia.
• Candidate must possess at least a Bachelor's Degree or Master's Degree in any field.
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation)
• Preferable with at least 2 years of working experience in the related field is required for this position.

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.