Support Specialist - Indonesian Market (Relocation To Thailand)

#BeMore

Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

• Flexible working arrangements.
• Comprehensive medical, insurance, or social security coverage.
• Be coached and mentored by experts in your field.
• Attractive remuneration, great perks, and performance incentives.
• World-class workspaces.
• Join a global company, winner of hundreds of industry awards.
• Strong learning and development plans for your career growth.
• Easy to locate area with direct access to public transport.
• Positive culture for you to #BeMore at work.
• Engaging activities and recognition programs.

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Provides excellent end user, customer care, and support services in respect of the products managed under the client (e.g. Account Access & Registration, Technical Support & Product Questions, General Customer Service, Billing & Payments, Trust & Safety Support)
• Ensures confidentiality, security, integrity, and privacy of data
• Delivers the best services to customers to ensure the highest customer satisfaction with the right procedures
• Remains knowledgeable about client’s approved workflows for incident identification, escalation, resolution, and closure using client’s tools
• Identifies customer’s needs and actively responds to support tickets from client’s users via email
• Uses market specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of users
• Investigates and resolves issues such as reports of potentially abusive content with high quality, speed, empathy, and accuracy
• Carries out any other tasks as directed by the supervisor

Who are we looking for?

• Comfortable working with computers and the ability to work with multiple systems
• Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs
• Excellent verbal and written communication skills in English and Bahasa Indonesia
• A deep interest and understanding of instant messaging applications
• Knowledgeable about instant messaging (IM) platform and functionality, including text and voice-over-IP (VoIP) service, voice and video calls, share images, documents, live location, etc.
• High affinity and cultural awareness of political and social situations regarding the relevant market or region that will be supported

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.